The page that listing our tickets should be automated updating the queue.
I have been online all the time, with my ticket list tab page opened, i checked it periodically and found no ticket is coming.
but once i refresh the tab, the ticket show up with an hour ago time.
this is bad, please make it automate
Same issue also happen to us, when i manual click the refresh button.
error occur belowThere was a problem retrieving additional information for tickets in this view.Please clarify how to automate refresh the views and tickets.
Thank you for reaching out to Zendesk!
It appears that this is related to a known issue that our expert team is currently working on. I will be converting this into ticket and attached it to the main ticket that is being work on by our dev team.
May we also request that you enable account assumption as we continue to investigate this case.
You will hear from us once the issue has been resolved.
Thank you for your patience with us regarding this matter.
Our development team has now rolled back a feature update which we identified to be causing the issues with the update times in Views. The update times in Views should be refreshing and updating again as expected which we have also tested and confirmed from our side here.
Please accept our apologies for any inconvenience caused and feel free to let us know if you still run into any further difficulties and we'll be glad to assist!
Hello, I am still having this issue? No auto refresh? And the refreshing manually is very annoying. Very small click area..
Hello, is this still an issue? We are seeing the similar message "There was a problem retrieving additional information for tickets in this view?"
I'm going to create a ticket on your behalf so our Customer Care team can look into this with you.
You'll receive an email shortly stating your ticket has been created.
Hi - one of my agents is reporting a similar issue "There was a problem retrieving additional information for tickets in this view". Is there a way to resolve this?
Thanks in advance
I created a ticket on your behalf so I can investigate the issue further. Kindly check your email for updates. Thanks!
Team members here have been receiving this notice as well.
Hi there. It looks this is still an issue as our reps are reporting this same error message issue that they see randomly throughout the day. Is there a fix for this yet? Please, let me know. Thanks!
Thanks for bringing this to our attention! I've created a ticket on your behalf so our Customer Care team can follow up with you and investigate.
I hope this helps!
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