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Using the JIRA integration to automatically assign a customer from the organisation of a linked ticket

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Finn Bazard Ferns

Gepostet 22. Feb. 2023

I have seen that there is the ability to assign the tags, but is there a way to assign a customer so there is easy consistency between the two platforms?

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    Marwan Al Jeburi

    Hi Finn Bazard Ferns,

    If I understand your question correctly you are looking for the reporter assignment here.

    However if you would like to have more control regarding who get assigned, set a default value or even create mappings to assign a user when a specific one is received. You can do all of that and much more using Exalate.

    Let me know if you need any further support.

     

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