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Feedback - Reporting and analytics (Explore)

Share your feedback, ideas and experiences related to the use of reporting and analytics (Explore).

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      How to get a list of articles for each agent and the number of accesses (views) of those articles per month?
      Currently, to get a list of articles by agent and the number of accesses (views) of those articles per monthb - we have ...

      Gepostet 23. Feb. 2021 · Mary Paez

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      Linked problem field is missing in Explore
      I need the ability to report on the field "Linked problems", not sure why a system field would be missing in Explore. Ex...

      Gepostet 09. Sept. 2021 · Tina Yates

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      Combine Knowledge Capture and Knowledge Base Datasets
      Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down o...

      Gepostet 15. Feb. 2021 · Chandra Mullineaux

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      Deleting queries used in a Dashboard
      Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries...

      Gepostet 23. Sept. 2021 · WRO Jacuk-Zurak, Marta

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      View categories in the Zendesk Explore Knowledge Base
      I can see sections, but I can't see categories in the Zendesk Explore Knowledge Base. Without categories, it's completel...

      Gepostet 22. Apr. 2021 · 平中　大次郎

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      Live Ticket Tracker for Agent Performance
      Issue Agents do not have a live update of how many tickets they have replied to End Goal

      Gepostet 12. März 2021 · Francisco Manalo

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      Hoping to see article upvotes and downvotes
      I hope to see the option to see all article upvotes and downvotes in the future. Currently, these will be calculated to ...

      Gepostet 16. Feb. 2021 · Karmen Koit

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      We need to measure linked ticket in a specific section for a specifik user segment
      • What is the problem?
      We can not measure which internally (for our agents) published articles are lin...

      Gepostet 04. März 2021 · Kalle Windefalk

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      Views on Request pages in Knowledge Base dataset
      The ability to measure views on the request pages is necessary to report on the demand and value of articles delivered v...

      Gepostet 16. März 2021 · Michael Collins

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      But in FIND() function when using non-zero start index
      I think I have found a bug in FIND() when creating a standard calculated attribute in Explore. Scenario: I have two tick...

      Gepostet 24. Sept. 2021 · Terje Nilima Monsen

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