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Zendesk EAP - Entity detection
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Hi Everyone, Have just gotten our hands dirty with the Entity Detection EAP - I am highly impressed by this so far, and ...
Gepostet 24. März 2025 · Paul Tarling
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Hi, I was quite surprised, when the new field ask me to add all potential field options. Can we convert existing fields ...
Gepostet 16. Juli 2024 · Tobias Hermanns
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Does this feature allow now or in the future to detect dynamic data? For example, can I setup dection for an order numbe...
Gepostet 16. Juli 2024 · Michael
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The entity detection feature is working on some messaging tickets and not working on some Wanted to understand what is i...
Gepostet 15. Feb. 2025 · Tabish Khan
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The entity detection feature allows you to define and detect unique information in tickets and messagin...
Gepostet 11. Juli 2024 · David Falé
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Hi, i can´t download the Template it will forward me back to support.zendesk.com Thanks. Tobi
Gepostet 16. Juli 2024 · Tobias Hermanns
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Hi, we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still n...
Gepostet 12. Sept. 2024 · Tobias Hermanns
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We found out, that for multi-language, the tool isn´t good working. Example: Our field value is: “IPSEC VPN CLIENT” and ...
Gepostet 11. Sept. 2024 · Tobias Hermanns
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Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.
Gepostet 11. Sept. 2024 · Tobias Hermanns
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