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Zendesk EAP - Entity detection


Hi Everyone, Have just gotten our hands dirty with the Entity Detection EAP - I am highly impressed by this so far, and ...

Publicado 24 de mar. de 2025 · Paul Tarling

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Hi, I was quite surprised, when the new field ask me to add all potential field options. Can we convert existing fields ...

Publicado 16 de jul. de 2024 · Tobias Hermanns

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Does this feature allow now or in the future to detect dynamic data? For example, can I setup dection for an order numbe...

Publicado 16 de jul. de 2024 · Michael

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The entity detection feature is working on some messaging tickets and not working on some Wanted to understand what is i...

Publicado 15 de fev. de 2025 · Tabish Khan

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The entity detection feature allows you to define and detect unique information in tickets and messagin...

Publicado 11 de jul. de 2024 · David Falé

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Hi, i can´t download the Template it will forward me back to support.zendesk.com Thanks. Tobi

Publicado 16 de jul. de 2024 · Tobias Hermanns

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Hi, we can´t do modification on this field. I want set it to "Required" to Solve" that if AI not find it, Agents still n...

Publicado 12 de set. de 2024 · Tobias Hermanns

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Hi,

Publicado 25 de set. de 2024 · Tobias Hermanns

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We found out, that for multi-language, the tool isn´t good working. Example: Our field value is: “IPSEC VPN CLIENT” and ...

Publicado 11 de set. de 2024 · Tobias Hermanns

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Our Agents, still highlight by values show up on Forms, this field is not linked to. This should be disable.

Publicado 11 de set. de 2024 · Tobias Hermanns

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