Theenhance writing generative AI writing toolsfor Knowledge automatically improve the content of your articles and contents blocks in different ways:

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Summary: ◀▼

You can turn Knowledge generative AI writing tools on or off in Admin Center. These tools help you expand, simplify, or change the tone of help center content and content blocks, with no usage limits for Knowledge. By default, the feature is on, and admins can control it anytime for better article editing and knowledge base writing.

The enhance writing generative AI writing tools for Knowledge automatically improve the content of your articles and contents blocks in different ways:

  • Expand: Rephrases help center content with additional language.
  • Simplify: Rephrases help center content to be more concise and focus on the main idea.
  • Make more friendly: Changes the tone of selected help center content so that it sounds more conversational.
  • Make more formal: Changes the tone of selected help center content so that it sounds more professional.

These writing tools support the languages listed here. For more information about how your data is protected, see Zendesk AI Data Use Information.

While there are usage limits for the generative AI writing tools for the ticket composer, there are no such usage limits for the enhance writing tools for Knowledge.

Admins can turn the enhance writing tools feature off or on in Admin Center. By default, this feature is turned on.

To turn the enhance writing tools off or on

  1. In Admin Center, click AI in the sidebar, then select Knowledge.
  2. Under Writing tools, select Enhance writing.

  3. Click Save.
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