In some cases, a view may not appear in your views list, or it may not display the expected tickets. Use this guide to find solutions to the most common issues with views.
The article contains the topics below:
- Check your browser
- Confirm the group you are part of has access to the view
- Ensure you are allowed to see tickets the tickets are assigned to
- Verify your custom role has access to those tickets
Check your browser
This could be a cached issue. Clear the cache and cookies of your browser, try a different supported browser, a private or incognito window, or deactivate any proxy or VPN.
Confirm the group you are part of has access to the view
Contact an admin of the view and ask them to verify the view setting Who has access, as well as the group assigned to you.
Ensure you are allowed to see tickets the tickets are assigned to
Ensure if tickets in that view are assigned to a specific group under Assignee and open your Zendesk profile to confirm that you are allowed to view that ticket.
Verify your custom role has access to those tickets
If you are on an Enterprise plan, ask an admin on your account to verify that the role assigned to you is allowed to view those tickets.