You can enable anonymous end-users to vote on Help Center knowledge base articles without signing in. This enables you to get more votes on content and better understand how effective your content is.
You must be a Guide admin to enable anonymous voting. Anonymous voting is not available for community posts.
To enable anonymous voting on articles
- In
Guide, click the Settings icon (
) in the sidebar, then select Help
Center
settings. - Under
Content Management,
select
Anonymous
voting on
articles.
- Click
Update.
When anonymous voting is enabled for articles, all votes are recorded, regardless of whether the user is signed in. User data is recorded only for users who have signed in.
Note: Voting buttons on articles are part of the standard Help Center theme. If you do not see them on your articles, then they might have been removed from your theme. To add them back, see Add voting buttons to articles.
16 Comments
Every time someone votes on an article, it renews the date that the article was last updated. This is very misleading, as it implies that the content of the article has been updated recently, rather than someone simply voting whether it was helpful or not. How do I change this?
Hi Taylor!
There isn't a way to prevent these actions from changing the "update" information on your article, but you can hide that information completely.
I did some testing on my end, and was able to find out which line of code would need to be removed to hide the update information:
<li class="meta-data">{{t 'updated'}}</li>If you remove that, "updated" information will not appear on your article pages.
I hope that helps!
Edited to add: Depending on what kind of customization you've already done on your Help Center, your mileage may vary here. Also bear in mind that we can't support any customization that you make to your code, so proceed with caution!
Hello Jennifer, thanks for the great article.
Is it possible to enable users to comment on articles without signing in?
Hi Yeny,
No, it's not possible to enable users to comment on articles without signing in.
Sorry about that!
We are trying to look at the "best" and "worst" voted articles in our support center. Is there a way to view the voting score for each article in some sort of dashboard?
Hey Mo,
Natively you can track the net votes and view the top voted articles as mentioned in our Analyzing Help Center knowledge base and community activity documentation.
Additionally, you do have the option to use the Help Center API to pull a list of votes from your account.
I hope the above helps :)
Hello,
Would the above settings/instructions also allow for users to vote on community posts without needing to sign in? Or is there another way to accomplish that perhaps?
Thank you!
Hi Syd,
This does not apply to community posts. Currently there are no settings that allow users to vote without signing in.
I enabled anonymous voting in the Guide settings two days ago, however when voting it still asks users to sign in or create an account?
Please advise.
I've tested it while logged out, using an incognito window and it still asks.
Hi Jacob,
That sounds odd; if you've got it enabled properly and that's still happening, it sounds like a bug. Do you want me to create a ticket for you so that someone can troubleshoot it at the account level?
Hi Nicole,
Not to worry, it works now, but took a good long while.
Ah. Glad to hear it got to working!
I'm experiencing the same issue that others have, of it taking a long time for it to reflect allowing anonymous voting on articles. I could live with a few minutes to propagate out, but we're going on over an hour now. I see others have posted that it took a couple of days. This seems to be very buggy behavior. Any idea why it takes so long, and can anything be done to expedite it? We are launching to our customers on Thursday and I do not want them having to sign in in order to upvote/downvote a help article
Hi Joe,
Did you get this working?
Hey Nicole, it did update after several hours.
Thanks,
Joe
Glad to hear it, Joe.
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