You can enable anonymous end-users to vote on Help Center articles without signing in. This enables you to get more votes on content and better understand how effective your content is.
You must be a Guide Manager to enable anonymous voting.
To enable anonymous voting
- In Guide, click the Settings icon (
) in the sidebar, then select Help Center settings. - Under Content Management, select Anonymous voting on articles.
- Click Update.
When anonymous voting is enabled, all votes are recorded, regardless of whether the user is signed in. User data is recorded only for users who have signed in.
Note: Voting buttons on articles are part of the standard Help Center theme. If you do not see them on your articles, then they might have been removed from your theme. To add them back, see Add voting buttons to articles.
12 Comments
I changed this setting in our Help Center a few minutes ago and users are still required to log in to vote. Is there something missing here?
Hey Loren -
Sometimes it takes a little bit of time for everything to sync when settings like this are changed. Is it working now, or are you still having problems with it?
Hey Nicole, it did eventually work but it took almost half a day. Thanks for following up!
Sure thing, Loren! Glad to hear you got it working.
Every time someone votes on an article, it renews the date that the article was last updated. This is very misleading, as it implies that the content of the article has been updated recently, rather than someone simply voting whether it was helpful or not. How do I change this?
Hi Taylor!
There isn't a way to prevent these actions from changing the "update" information on your article, but you can hide that information completely.
I did some testing on my end, and was able to find out which line of code would need to be removed to hide the update information:
<li class="meta-data">{{t 'updated'}}</li>If you remove that, "updated" information will not appear on your article pages.
I hope that helps!
Edited to add: Depending on what kind of customization you've already done on your Help Center, your mileage may vary here. Also bear in mind that we can't support any customization that you make to your code, so proceed with caution!
Hello Jennifer, thanks for the great article.
Is it possible to enable users to comment on articles without signing in?
Hi Yeny,
No, it's not possible to enable users to comment on articles without signing in.
Sorry about that!
We are trying to look at the "best" and "worst" voted articles in our support center. Is there a way to view the voting score for each article in some sort of dashboard?
Hey Mo,
Natively you can track the net votes and view the top voted articles as mentioned in our Analyzing Help Center knowledge base and community activity documentation.
Additionally, you do have the option to use the Help Center API to pull a list of votes from your account.
I hope the above helps :)
I have an issue in android, that vote section doesn't appear.
I changed to an anonymous vote.
I tried to add these lines of code from that article
"add voting buttons to the article" section, but I can't find the article template file.
How could I do that in Android?
Hello Moaz,
Would you mind sending some screenshots of your set up so I can troubleshoot this better for you?
Best regards,
Devan
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