Enabling users to vote on knowledge base articles without signing in

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16 Comments

  • Taylor W.

    Every time someone votes on an article, it renews the date that the article was last updated. This is very misleading, as it implies that the content of the article has been updated recently, rather than someone simply voting whether it was helpful or not. How do I change this?

    1
  • Jessie Schutz
    Zendesk team member

    Hi Taylor!

    There isn't a way to prevent these actions from changing the "update" information on your article, but you can hide that information completely. 

    I did some testing on my end, and was able to find out which line of code would need to be removed to hide the update information:

    <li class="meta-data">{{t 'updated'}}</li>

    If you remove that, "updated" information will not appear on your article pages.

    I hope that helps!

    Edited to add: Depending on what kind of customization you've already done on your Help Center, your mileage may vary here. Also bear in mind that we can't support any customization that you make to your code, so proceed with caution!

    0
  • Yeny Rubiano

    Hello Jennifer, thanks for the great article.

    Is it possible to enable users to comment on articles without signing in?

    0
  • Jennifer Rowe
    Zendesk Documentation Team

    Hi Yeny,

    No, it's not possible to enable users to comment on articles without signing in.

    Sorry about that!

    0
  • Mo Stych

    We are trying to look at the "best" and "worst" voted articles in our support center. Is there a way to view the voting score for each article in some sort of dashboard? 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Mo,

    Natively you can track the net votes and view the top voted articles as mentioned in our Analyzing Help Center knowledge base and community activity documentation.

    Additionally, you do have the option to use the Help Center API to pull a list of votes from your account.

    I hope the above helps :)

    0
  • Syd S.

    Hello, 

    Would the above settings/instructions also allow for users to vote on community posts without needing to sign in? Or is there another way to accomplish that perhaps?

    Thank you! 

    0
  • Nicole S.
    Zendesk Community Team

    Hi Syd,

    This does not apply to community posts. Currently there are no settings that allow users to vote without signing in.

    0
  • Jacob Williams

    I enabled anonymous voting in the Guide settings two days ago, however when voting it still asks users to sign in or create an account?

    Please advise.

    I've tested it while logged out, using an incognito window and it still asks.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Jacob, 

    That sounds odd; if you've got it enabled properly and that's still happening, it sounds like a bug. Do you want me to create a ticket for you so that someone can troubleshoot it at the account level?

    0
  • Jacob Williams

    Hi Nicole, 

    Not to worry, it works now, but took a good long while.

    0
  • Nicole S.
    Zendesk Community Team

    Ah. Glad to hear it got to working! 

    0
  • Joe Wheeler

    I'm experiencing the same issue that others have, of it taking a long time for it to reflect allowing anonymous voting on articles.  I could live with a few minutes to propagate out, but we're going on over an hour now.  I see others have posted that it took a couple of days.  This seems to be very buggy behavior.  Any idea why it takes so long, and can anything be done to expedite it?  We are launching to our customers on Thursday and I do not want them having to sign in in order to upvote/downvote a help article

     

    0
  • Nicole S.
    Zendesk Community Team

    Hi Joe, 

    Did you get this working? 

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  • Joe Wheeler

    Hey Nicole, it did update after several hours.

    Thanks,

    Joe

    0
  • Nicole S.
    Zendesk Community Team

    Glad to hear it, Joe.

    0

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