You can deactivate a Help Center, if necessary, after it has been activated. You must be a Support admin to deactivate a Help Center. Deactivating your Help Center does not delete the Help Center or any of its contents. It simply hides it from end-users.
When deactivated, end-users can no longer access that Help Center. Guide managers and agents can access a Help Center when it is disabled.
If you have set up multiple brands, you can deactivate the Help Center for each brand individually.
To deactivate your Help Center
- In Guide, click the Settings icon (
) in the sidebar, then click Guide settings. - On the settings page, select Deactivate at the bottom of the settings page.
- Click Update.
- Click Yes, deactivate to confirm that you want to deactivate your Help Center.
Now end-users can no longer access your Help Center, but Guide managers and agents still have access to the Help Center.
You can reactivate Help Center by clicking Activate at the top of the settings page.
10 Comments
Any way to reset it - get rid of bulk articles that are no longer relevent?
What if I only want to temporarily deactivate my Help Center? Is there a way to restore (reactivate) my Help Center and still retain all of my Articles from before? Or will deactivating wipe everything?
Hi,
What happens if deactivated? Do we lose everything?
We are thinking of using ZD only for our tickets, but our knowledge base would be stored somewhere else. I'd like to understand how we can manage this.
Thanks,
Thomas
Hi Thomas!
Disabling your Help Center just makes it so it's not visible to your customers Everything stays exactly has you have it, and your agents and HC managers can access everything that's there.
Hi there,
What is the difference in steps to deactivate only one brand of the Help Centre, please?
Thanks,
Lisa
Hi Lisa,
Thanks for checking in with us on this. There are no different in steps to take in order to deactivate a particular help center which is linked to one of the brands on your Zendesk. All you need to do is simply navigate to the help center for the brand in question, and then follow the steps above in this guide to deactivate from there.
If you run into any issues doing this please do let us know and we'll be happy to help you further from there. :)
Best,
Amie
Thanks!
Lisa
If I deactivate my help center, will it no longer be accessible via my ZenDesk Web Widget?
If I deactivate Help Center, will Answer Bot stop sending suggestions in responses to customer (email) tickets?
If so, is there a way to deactivate the Help Center, but have Answer Bot send suggestions to the customers?
Hi Ibrahim,
Answer bot will only send suggestions using the content from your Help Center. If the Help Center is de-activated then there would be no content available to provide the requester of the ticket.
Let me know if the above doesn't make sense.
Cheers!
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