Deactivating your Help Center

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8 Comments

  • Andrew J
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    Any way to reset it - get rid of bulk articles that are no longer relevent?

    1
  • Edward Voisin
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    What if I only want to temporarily deactivate my Help Center? Is there a way to restore (reactivate) my Help Center and still retain all of my Articles from before? Or will deactivating wipe everything? 

    0
  • Thomas Moreau
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    Hi,

     

    What happens if deactivated? Do we lose everything?

    We are thinking of using ZD only for our tickets, but our knowledge base would be stored somewhere else. I'd like to understand how we can manage this.

    Thanks,

    Thomas

    1
  • Jessie Schutz
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    Hi Thomas!

    Disabling your Help Center just makes it so it's not visible to your customers Everything stays exactly has you have it, and your agents and HC managers can access everything that's there.

    0
  • Lisa S
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    Hi there,

    What is the difference in steps to deactivate only one brand of the Help Centre, please?

    Thanks,
    Lisa 

    0
  • Amie Brennan
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    Hi Lisa,

    Thanks for checking in with us on this. There are no different in steps to take in order to deactivate a particular help center which is linked to one of the brands on your Zendesk. All you need to do is simply navigate to the help center for the brand in question, and then follow the steps above in this guide to deactivate from there. 

    If you run into any issues doing this please do let us know and we'll be happy to help you further from there. :)

    Best,

    Amie

    0
  • Lisa S
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    Thanks!
    Lisa 

    0
  • Amberlynn Frye
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    If I deactivate my help center, will it no longer be accessible via my ZenDesk Web Widget? 

    0

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