Deactivating your Help Center Follow

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4 comments

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    Andrew J

    Any way to reset it - get rid of bulk articles that are no longer relevent?

  • Avatar
    Edward Voisin

    What if I only want to temporarily deactivate my Help Center? Is there a way to restore (reactivate) my Help Center and still retain all of my Articles from before? Or will deactivating wipe everything? 

  • Avatar
    Thomas Moreau

    Hi,

     

    What happens if deactivated? Do we lose everything?

    We are thinking of using ZD only for our tickets, but our knowledge base would be stored somewhere else. I'd like to understand how we can manage this.

    Thanks,

    Thomas

  • Avatar
    Jessie Schutz

    Hi Thomas!

    Disabling your Help Center just makes it so it's not visible to your customers Everything stays exactly has you have it, and your agents and HC managers can access everything that's there.

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