Browsers supported by Help Center and Guide

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9 Comments

  • Mark Johnson

    Hey Zendesk - we recently received a communication stating that IE would no longer be supported on any of Zendesks products from June 19. 



    I can see the Support user-guide has an explicit note about this (https://support.zendesk.com/hc/en-us/articles/203661786-Zendesk-Support-system-requirements) but this one doesn't. 

    Can you confirm if it applies to Help Centre and Guide too? 

    Thanks :) 

    1
  • Benjamin Koehler

    Hi Mark and Dru, The ending of support for the Explorer browser is specific to the agent interface. Users shouldn't have any issue accessing the help center.

    In the larger picture, it's worth noting that Microsoft has stopped supporting Internet Explorer, so that applications use and support across the web will likely decrease.

    Ben Koehler
    Customer Advocate
    bkoehler@zendesk.com

    0
  • Dru Kepple

    I have the exact same question as Mark.

    But also, I would like to say, "Please please pleeease drop IE support everywhere!"

    0
  • Pyaephyo Aung

    How is work

    0
  • Austin Villanueva

    Hi Zendesk,

    I have a question. I'm currently developing an integration in our system and we are using it to open zendesk pages but unfortunately I didn't notice that browser support for agent is not supported. Why? Most of our customers used browsers. Is there any plans for the future to use support mobile browsers for agents? 

    I hope you'll be able to support it in future. 

    Thank you.

     

    Austin

     

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  • Brett - Community Manager

    Hey Jonathan,

    I reached out to our internal team here and it doesn't look like this is currently on the roadmap. However, we appreciate you reaching out this is definitely something our mobile team are thinking about.

    Thanks again!

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  • Brett - Community Manager

    Hey Austin,

    There are no future plans currently to support the agent interface within the mobile browser. You'll need to use the mobile apps we created for both Android and iOS instead. Your agents may still be able to access the agent interface using a mobile browser. However, if any issues come up you will just want to keep in mind that this is not supported by Zendesk.

    Let me know if you have any other questions!

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  • Dru Kepple

    Thank you for the clarification.

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  • Jonathan Wharton

    I use an iPad mostly. When will admin pages be usable in either a) a mobile browser or b) made available via an app (I use Guide mainly).

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