Promoting an article to the top of the section Follow

Comments

16 comments

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    Heather R

    How do we change the color of the star and/or change it from a star to something else?

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    Jessie - Community Manager

    Hi Heather!

    This would require some customization on CSS side of things, I'm pretty sure. We've got some great CSS experts here in the Community so hopefully they'll be able to help you out with details!

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    BibHub

    Hi Jennifer,

    You mentioned "Promoted articles might also appear by default on the home page, depending on your theme."  Right now anytime we promote an article in any category/section it shows up on our home page.  

     

    We have some scenarios where we just want a to promote an article within a category and not have it show up on our home page as we have 3 distinct users on our system.  Is there a way to just have a promoted article show up in a category or a section only?

     

    Thanks,

    Mike  

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    Jessie - Community Manager

    Hi BibHub! Sorry for the delayed response!

    You should be able to control this using some customization in the CSS, or possible JavaScript, in your Guide. I'm afraid I won't be able to be much more help than that, but we have numerous folks here in the Community who are great at this kind of thing, so hopefully they'll be able to help you out!

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    Andrew Schreiner

    Is there any non api way to pull out promoted articles by section or category instead of just a list of all of them combined? 

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    Nicole - Community Manager

    Hey Andrew - 

    When you say "pull out" do you just mean generate a list, or are you trying to do something else? 

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    Andrew Schreiner

    Basically I'm looking for a list of promoted articles in a specific category or a specific section. I know on the home page you can get a list of promoted articles that cover all areas.

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    Jennifer Rowe

    Hey Andrew,

    I would guess that is possible, but we don't have a tip for it. Maybe one of our HC gurus can confirm and help point you in the right direction.

    In the meantime, we do have a tip for displaying promoted articles on a category landing page that might help you...

     

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    David Holeman

    My promoted article does not show a star.  Any idea of why not?  I am using the default theme.  Also, on the web widget, is there a way to show promoted articles?

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    Jessie - Community Manager

    Hi David!

    My first suggestion was going to be to make sure that you haven't added any custom code that might have interfered with the icon. Have you (or has anyone else) added anything at all to the HTML, JS, or CSS?

    Otherwise, where are you expecting to see the star? That'll help me to narrow down what we're looking at here.

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    Andrea Rodriguez

    Is there a way to un-promote articles in bulk? We used this for a very specific reason that did not work out so we need to un-promote most of the articles now. 

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    Jennifer Rowe

    Hi Andrea,

    It's not possible to bulk un-promote in the UI, but it should be possible using the API.

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    Yeny Rubiano (Edited )

    Hello,

    My promoted articles are showing the star icon, but they are not listed on top of the articles list within its section. Any ideas why is this happening?

    Thanks!

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    Jessie - Community Manager

    Hi Yeny!

    Most likely there's something in your custom code that's causing this to happen. You'll want to have your designer or whoever did the customization for you take a look to find the problem. In the mean time, from your Guide Admin settings, you can re-arrange the order of the articles to put the promoted articles at the top of the list.

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    Joannenguyen1392

    Would it be possible to not have the promoted articles at the top? I just want it to have the star and ignore the promoted article to be at the top as we have a particular order we want our articles in.

    Thanks!

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    Jessie - Community Manager

    Hi Joanne!

    Some testing indicates that, out of the box, promoted articles are always going to show up at the top of the article list, even if you drag/drop them into a different position from the Arrange content settings.

    I imagine that it would be possible to use Javascript to keep those articles in the order you wish. I don't think we have any threads that address this directly, but we have several HC customization pros here in the Community who may be able to help you if you need it!

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