Promoting an article to the top of the section

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22 Comments

  • Heather Rommel
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    How do we change the color of the star and/or change it from a star to something else?

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  • Jessie Schutz
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    Hi Heather!

    This would require some customization on CSS side of things, I'm pretty sure. We've got some great CSS experts here in the Community so hopefully they'll be able to help you out with details!

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  • BibHub
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    Hi Jennifer,

    You mentioned "Promoted articles might also appear by default on the home page, depending on your theme."  Right now anytime we promote an article in any category/section it shows up on our home page.  

     

    We have some scenarios where we just want a to promote an article within a category and not have it show up on our home page as we have 3 distinct users on our system.  Is there a way to just have a promoted article show up in a category or a section only?

     

    Thanks,

    Mike  

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  • Jessie Schutz
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    Hi BibHub! Sorry for the delayed response!

    You should be able to control this using some customization in the CSS, or possible JavaScript, in your Guide. I'm afraid I won't be able to be much more help than that, but we have numerous folks here in the Community who are great at this kind of thing, so hopefully they'll be able to help you out!

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  • Andrew Schreiner
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    Is there any non api way to pull out promoted articles by section or category instead of just a list of all of them combined? 

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  • Nicole - Community Manager
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    Hey Andrew - 

    When you say "pull out" do you just mean generate a list, or are you trying to do something else? 

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  • Andrew Schreiner
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    Basically I'm looking for a list of promoted articles in a specific category or a specific section. I know on the home page you can get a list of promoted articles that cover all areas.

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  • Jennifer Rowe
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    Hey Andrew,

    I would guess that is possible, but we don't have a tip for it. Maybe one of our HC gurus can confirm and help point you in the right direction.

    In the meantime, we do have a tip for displaying promoted articles on a category landing page that might help you...

     

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  • David Holeman
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    My promoted article does not show a star.  Any idea of why not?  I am using the default theme.  Also, on the web widget, is there a way to show promoted articles?

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  • Jessie Schutz
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    Hi David!

    My first suggestion was going to be to make sure that you haven't added any custom code that might have interfered with the icon. Have you (or has anyone else) added anything at all to the HTML, JS, or CSS?

    Otherwise, where are you expecting to see the star? That'll help me to narrow down what we're looking at here.

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  • Andrea Rodriguez
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    Is there a way to un-promote articles in bulk? We used this for a very specific reason that did not work out so we need to un-promote most of the articles now. 

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  • Jennifer Rowe
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    Hi Andrea,

    It's not possible to bulk un-promote in the UI, but it should be possible using the API.

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  • Yeny Rubiano
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    Hello,

    My promoted articles are showing the star icon, but they are not listed on top of the articles list within its section. Any ideas why is this happening?

    Thanks!

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  • Jessie Schutz
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    Hi Yeny!

    Most likely there's something in your custom code that's causing this to happen. You'll want to have your designer or whoever did the customization for you take a look to find the problem. In the mean time, from your Guide Admin settings, you can re-arrange the order of the articles to put the promoted articles at the top of the list.

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  • Joannenguyen1392
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    Would it be possible to not have the promoted articles at the top? I just want it to have the star and ignore the promoted article to be at the top as we have a particular order we want our articles in.

    Thanks!

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  • Jessie Schutz
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    Hi Joanne!

    Some testing indicates that, out of the box, promoted articles are always going to show up at the top of the article list, even if you drag/drop them into a different position from the Arrange content settings.

    I imagine that it would be possible to use Javascript to keep those articles in the order you wish. I don't think we have any threads that address this directly, but we have several HC customization pros here in the Community who may be able to help you if you need it!

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  • Allison S
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    Hi all, 

    I was hoping to showcase our "top 10" promoted articles on the main support page to draw attention to them (I do not need to promote in the category itself but rather on our support landing page) 

    We have multiple help-centers currently and I see that my older help center has a promoted articles section (which it what I want!)

    Based on the comments above, it looks like some Zendesk users have the promoted articles displayed on the main page. How can I do this?

    Does it have to do with the theme? OR and coding errors?

    Thanks so much for the help!

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  • Jessie Schutz
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    Hi Allison! So sorry for the delayed response!

    You should be able to accomplish this with some custom code. We don't have any articles or tips that lay out how to do exactly what you're looking for, but there are a couple that do something similar that you may find helpful as a jumping off point:

    Let us know if you get stuck!

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  • Stassa Miller
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    does anyone know if promoting the articles, sends any notifications to end-users that the document has been published?  Heather Rommel Jessie Schutz

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  • Heather Rommel
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    Hi Stassa Miller,

    The last I checked, promoting the articles won't send a notification, no. But if you change the article or put it in draft and update it, depending if the user is following that section of your KB or not, it may!

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  • Stassa Miller
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    I found that to be correct.  I updated an article and republished only the signed-in users following the section got the notification. Thank you!

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  • Nicole - Community Manager
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    Hey Stassa -

    We thought others might have a similar question, so we drafted this up into an official article as well, and gave you credit for the question.

    Heather Rommel, we credited you for the answer. 

    Here's the article that resulted from your conversation: Does promoting an article send a notification to the users that follow it?


    Thank you both for participating in the Zendesk Community, and keep the questions coming! 

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