How can I view a list of my suspended end users without exporting? Follow

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17 comments

  • Avatar
    Elyssa Kolber

    Is there a way to see the reason a user was added to the suspended list?  When looking at suspended tickets, it lists the cause of suspension, but that same column feature does not seem to be available for the user list.

    Also, is there a way, while looking at that larger list of suspended users, to bulk approve/whitelist them?  It looks like I can delete bulk users, but I can't approve in bulk.

  • Avatar
    Daniel Yousaf

    Hi Elyssa!

    I've responded to your question via the ticket you submitted to Support, but I wanted to close the loop here.

    Unfortunately it's not possible to list suspended users with suspension cause, or a way to bulk un-suspend users.  This is a feature request that has generated a lot of discussion.  I would advise adding your feedback to this post:

    List of Suspended Users

    Thanks! 

  • Avatar
    Bharath Kashyap

    Hi Team, 

     

    Am looking to pull all those suspended users who are agents in Zendesk. 

    This End user bulk delete is good way for only End users. How about for Agents?

    How can i get those suspended users who are agent role in my Zendesk ? 

     

    I cross checked List of Suspended User list, but didn't find helpful. 

     

    Thank you

    Bharath

  • Avatar
    Molly VS

    Hi Bharath,

    I think the best way to do this via our API. If you use the List Users endpoint, you can pull a full list of users and search for any with the condition "suspended: true". 

    If you have one group that contains all of your agents, you can list just users in that group using /api/v2/groups/{id}/users.json to narrow the results to only agents.

  • Avatar
    Gail Provenzano

    Molly,

    Need a way for Ops team to review agent suspensions without use of API. How do we do this?

    Thanks

     

  • Avatar
    Lisa S

    Hi there,

    Is it possible to see at least the date of suspension for a known suspended user? However, not from the list, as the list is not searchable, but from within the user's profile.

    Thanks,

    Lisa 

  • Avatar
    Elyssa Kolber

    Lisa's suggestion is GREAT! I would like to have the original ticket/suspension info saved to the user profile.

    -who suspended (if it was a user)
    -the ticket
    -the date it was implemented

  • Avatar
    Nicole - Community Manager

    Thanks for the feedback, Lisa and Elyssa. Currently, the only way to see the date of suspension is to pull that data via the API. 

    You're welcome to contribute your suggestions in the Product Feedback topic if you'd like the product managers to see them. 

  • Avatar
    Andrew Checkley

    Hi,

    I cannot see an option to export this data to excel or CSV is it possible to obtain a list of suspended users to excel?

    Many thanks

    Andrew

  • Avatar
    Nicole - Community Manager

    Hi Andrew -

    There's not currently a way to export a list of just suspended users. The closest the system can currently get you is to export a list of all users and then you would have to go through and pull out the ones where the "suspended" status is "true." 

    Information on how to pull those customer lists is available in this article: 

    How can I export a list of users? 

  • Avatar
    Hervin Centeno

    Hi Gail,

    Thanks for reaching out! I have been looking into this and unfortunately it appears there are no options to specifically view a list of agent suspensions without the use of API. In this guide from our Knowledge Base, it is possible to view a list of end-users and their suspension status. At this time, the functionality described in the article I linked does not extend to agent users.

    I sincerely apologize about this limitation! I would like to suggest posting about this in our Product Feedback discussion so that your request can gain traction through community input and voting to provide our Product team valuable feedback for future changes to Zendesk. 

  • Avatar
    Lisa S

    Hey Nicole,

    Thanks for your suggestion. Do you have a link to this request already or should we make a new one? How can we tell that we are not duplicating feedback?

    Thanks,
    Lisa 

  • Avatar
    Nicole - Community Manager

    Hi Lisa - 

    Thanks for asking! There is an existing conversation on this topic that you can add your vote and voice to: 

    Admin tool request: list of suspended users

    That being said, I know that it is not something that the Product team currently has on their roadmap. They may consider int in the future, but other things have taken priority for the near-term development cycles. 

  • Avatar
    Lisa S

    Hey Nicole,

    Thanks for that - I've added my vote and request.

    Can we view the short/mid term roadmap at all?

    Thanks,
    Lisa 

  • Avatar
    Jessie - Community Manager

    Hey Lisa!

    We don't share our roadmaps publicly, but we'll be sure to update that feedback thread if there's any new information to share.

  • Avatar
    Gail Provenzano

    Zen Desk team

    In this day and age of audits and PII protection, as a sys admin, I need to have access of who is an actual user and who is suspended easily. The fact that you do not have this as a part of your system is a HUGE deficiency. Clearly, if nothing this string has demonstrated that I am not alone in requiring this functionality. How do we get this escalated within ZD?

     

  • Avatar
    Nicole - Community Manager

    Hi Gail, 

    The best way is to share your feedback in the Product Feedback thread listed above. You could also share your feedback with your Account Executive. 

     

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