Adding other agents or end-users to a ticket

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2 Comments

  • Albert Aguilar
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    if you cc an agent, will he/she get an email notification automatically or a trigger should be set up for that?

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  • Jessie Schutz
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    Hi Albert!

    Anybody who is CC'd on a ticket, regardless of role, will automatically receive an email notification. No triggers needed. :)

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