Zendesk Talk helps you support customers anywhere in the world with affordable phone numbers and per-minute pricing.
To use Talk, you need to purchase a Talk number from us (or in some cases you can use your existing number) and pay to use the service.
Figuring out your usage costs can get a little tricky, but that's because it's tailored to your needs. Calling French Guinea from your browser? You’ll pay a different rate than someone forwarding calls to a mobile phone in London. To help you, we’ve built handy calculators to make it easy to break down costs, and to find out if a Talk number is available in your country.
Some countries have special requirements you must fulfill in order to purchase a phone number. For more information, see Zendesk Talk and Zendesk Text number address requirements.
Talk supports inbound calls from over 70 countries globally. Agents can accept calls in two ways:
- Receive calls in their web browser for a flat rate globally
- Forward calls to their phone, subject to local rates per country
1The per-minute price for inbound calls includes optional call recording which is priced at $0.003 per minute.
2Prices for inbound calls from mobile and international numbers might differ.
3Only English language transcriptions of voicemails are available.
Numbers from Taiwan and Venezuela cannot receive calls; they can only make outbound calls.
*Some numbers have regulatory restrictions. Please contact us to help you get one of these numbers provisioned.
Call costs are subject to outbound rates for the country called by the agent. If agents connect outbound calls to their phones, calls are subject to local rates per country.
Outbound prices from mobile devices might differ from those shown below. Calls to China will be charged for at a minimum connection charge of 2 minutes.
Outbound call rates
Save money with package discounts
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Bring your existing number with you
In many countries, we can help you move or "port" your existing phone number to Zendesk Talk. Bear in mind that this process might take a little time, so factor that into your plans. To get started, read Porting numbers into Zendesk Talk.
Alternatively, you can forward calls to your existing support number into Talk. You'll still need to set up a Talk number, then work with your existing phone provider to forward your calls to your Zendesk Talk number instead. Make sure to check with your existing provider about passing the inbound caller ID to your Zendesk Talk number. For more information, see Adding Zendesk Talk numbers.
Need more information?
If you've got more questions about Zendesk Talk and Text numbers, address requirements, and billing, see Zendesk Talk and Zendesk Text number FAQs.