How can I add a sender avatar in my emails?

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11 Comments

  • Wouter van Gessel
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    Very useful article. Every organisation should have their email avatar setup!

    1
  • Ryan
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    Glad you liked it Wouter! Let me know if you run into any issues, or find any additional tips that should be included!

    1
  • Jude Kriwald
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    Hi, neither of these suggestions work for me. I have tried making a Google account for support@MYDOMAIN.zendesk.com (my primary Zendesk email address), and I have tried using Gravatar.

    Are there any alternatives? This feels like something that should be able to be edited in Zendesk (as per any normal user), and not with 3rd party products like Gravatar.

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  • Kyle Jones
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     Hey Jude,

    I've created a ticket for us to work in regarding this issue. Because I do want to discuss why these options are not working for you, and I'm hoping we can come up with a solution together!

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  • Indra Darmawan
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    Thank you for share this useful information

    2
  • Brett - Community Manager
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    Glad you found the above information useful Indra :)

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  • Fiona
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    Love this! I made a google account for our Zendesk email. Is it normal that any tickets made by emailing that email address don't show in the Gmail inbox? I see the tickets, but when I look in the inbox of the google account I made, I don't see them. Thanks!

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  • Brett - Community Manager
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    Hey Fiona,

    If the emails are sent directly to your Google account to generate a ticket, then those email should still show up in your gmail inbox. I would double-check your forwarding rule and make sure that these emails are not being sent to another folder or possibly removed.

    Cheers!

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  • Fiona
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    Thanks, Brett - it's not our company email address, it's our support@ourcompany.zendesk.com email - does that make a difference?

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  • Brett - Community Manager
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    Hi Fiona,

    If you're using a Zendesk email address then those emails would not show up in your gmail account. They would only display in the ticketing system.

    Let me know if you have additional questions for me!

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  • Fiona
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    Thank you! 

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