Standardizing your outbound caller ID

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  • Jonas /

    is it possible to restrict specific outbound numbers to certain agents?


    For example we have one outbound number for Support and one for our ShoppingTeam.


    I want each team to have their own outbound number.



  • Caroline Kello

    Hey Jonas,

    This isn't possible at the moment but it's good feedback, thanks for sharing it. I think your safest bet here is to give each of the phone numbers a unique nickname to make sure that your agents are picking the right number to call from. 

    Thanks again, Caroline

  • Jonas /

    I think this is a very common problem.

    Can I somehow speed up the process of implementation?
    (e.g. letting other users vote)



  • Caroline Kello

    I don't think there's a Product feedback forum post around this topic, I'd suggest you post here so that other users can find you feedback and vote for it if they agree and product will also use this to gauge impact. 

    Thanks, Caroline


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