When an agent places a call, they can select any outbound-enabled number to use from the drop-down menu in the call console.
As a result, customers might receive calls from your support team from a variety of different numbers, making it difficult to recognize whether a call is from your support team. For a more consistent experience, you can disable outbound calling for all but one phone number. That way, agents don't have the option of selecting a different number in the call console.
You can use one of your Zendesk Talk numbers or an external number. For details on adding an external number, see Adding an external number for outbound calls.
- Disable outbound calling for all but one of your numbers (see Disabling outbound calling for a number).