Changing your password

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  • Ramakrishna Guntupalli

    How can i have a widget in my theme to change my password?

  • Jessie Schutz

    Hi Ramakrishna!

    There isn't anything native that would allow this, but you might be able to build something custom using our API!

  • Filip Vertommen

    Can I change the layout/content of the email that is being sent in step 4 of the above procedure? I've been looking for the template, but cannot locate it in the Zendesk settings I'm afraid. 

    A pointer to the right location would be appreciated.


  • Nick Dushack

    Hi Filip,

    Thanks for reaching out to Zendesk Customer Advocacy. Unfortunately, while most end-user notifications can be changed, the reset password notification is not currently modifiable. I recommend going to our product feedback page to submit a request for a modifiable reset password notification. Product feedback is the best way our customers' voices can be heard regarding feature requests and product changes.

    Best regards

  • Bharath Kashyap

    Hi Jessica, 

    Am Looking for API call to update password. 

    I just had a search in User profile, we dont see anything fields which says as "password".


    How can we change the user password via API call ?


  • Travis Rider

    Hello Bharath,

    Kindly see the following portion of our API documentation that provides detail on setting and changing a user's password: Users - Core API - Set a User's Password

    An admin can set a user's password only if the setting is enabled under Settings > Security > Global. The setting is off by default. Only the account owner can access and change this setting in Zendesk Support.



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