You can easily change your password in your user profile. If you're an agent or administrator, you can reset an end-user's password (see Resetting user passwords).
An email confirmation is sent when a password is changed via:
- Agent interface
- Password reset link
- API
To change your password
- In your user profile, open the Security Settings tab.
- Click Change in the Password section.
- Enter in your Current password, then enter your New password twice.
Note: The new password must match or else your password will not be saved.
- Click Change password.
Your password is updated. You will receive an email from Zendesk Support notifying you that your password has changed.
Comments
4 comments
How can i have a widget in my theme to change my password?
Hi Ramakrishna!
There isn't anything native that would allow this, but you might be able to build something custom using our API!
Can I change the layout/content of the email that is being sent in step 4 of the above procedure? I've been looking for the template, but cannot locate it in the Zendesk settings I'm afraid.
A pointer to the right location would be appreciated.
Hi Filip,
Thanks for reaching out to Zendesk Customer Advocacy. Unfortunately, while most end-user notifications can be changed, the reset password notification is not currently modifiable. I recommend going to our product feedback page to submit a request for a modifiable reset password notification. Product feedback is the best way our customers' voices can be heard regarding feature requests and product changes.
Best regards
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