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Changing your password

Jessica Marasco
  • Edited

You can easily change your password in your user profile. If you're an admin you can reset an end-user's password (see Resetting user passwords).

An email confirmation is sent when an end-user password is changed via:
  • Agent interface
  • Password reset link
  • API
Note: If your password expires before you've had a chance to change it, you'll be redirected to a Forgot password flow when you try to sign in. Follow the onscreen instructions to reset your password.

To change your password

  1. In your user profile, open the Security Settings tab.

  2. Click Change in the Password section.
  3. Enter in your Current password, then enter your New password twice.
    Note: The new password must match or else your password will not be saved.
  4. Click Change password.

    Your password is updated. You will receive an email from Zendesk Support notifying you that your password has changed.

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8 Comments

  • Ramakrishna Guntupalli

    How can i have a widget in my theme to change my password?

    -1
  • Jessie Schutz
    Zendesk team member

    Hi Ramakrishna!

    There isn't anything native that would allow this, but you might be able to build something custom using our API!

    -1
  • Filip Vertommen

    Can I change the layout/content of the email that is being sent in step 4 of the above procedure? I've been looking for the template, but cannot locate it in the Zendesk settings I'm afraid. 

    A pointer to the right location would be appreciated.

     

    0
  • Nick Dushack
    Zendesk team member

    Hi Filip,

    Thanks for reaching out to Zendesk Customer Advocacy. Unfortunately, while most end-user notifications can be changed, the reset password notification is not currently modifiable. I recommend going to our product feedback page to submit a request for a modifiable reset password notification. Product feedback is the best way our customers' voices can be heard regarding feature requests and product changes.

    Best regards

    0
  • Bharath Kashyap

    Hi Jessica, 

    Am Looking for API call to update password. 

    I just had a search in User profile, we dont see anything fields which says as "password".

     

    How can we change the user password via API call ?

     

    0
  • Travis Rider
    Zendesk team member

    Hello Bharath,

    Kindly see the following portion of our API documentation that provides detail on setting and changing a user's password: Users - Core API - Set a User's Password

    An admin can set a user's password only if the setting is enabled under Settings > Security > Global. The setting is off by default. Only the account owner can access and change this setting in Zendesk Support.

    Thanks!

    1
  • Tami Settergren

    The UI looks different now than what's shown above (see below), and I can't seem to see where to change my password. I am the account owner.

    I see the Passwords tab, but there's nothing there about changing it. I've checked the other tabs and pages in the Security section, and don't see it there either. What am I missing?

    Thanks,

    Tami

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Tami,

    You should be able to find this not in Admin Settings but your User Profile Settings under Security Settings. I've attached an article that breaks this process down in further detail, and please let us know if you have further questions. 

    Changing Your Password

    0

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