Guide product limits for your help center

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11 Comments

  • Bruce Michelsen

    Ouch! These article attachment limits are making it so images do not appear in many of our pages.

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  • David Bjorgen

    The custom page limit of 10 is ridiculous.

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  • Walker Llewellyn

    Is there any plan to up the maximum amount of articles a content block can be used in? It's currently 200. We'd like to use content blocks as variables for product names, specific UI references, and more that will likely be used well over 200 times. Thanks in advance.

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  • Ander Gomez

    It would be great if the maximum number of user segments could increase from 200. We heavily use this feature to manage our customers' permissions.

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    David Bjorgen I'm happy to tell your that we have increased the custom pages limit to 100.

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  • David Bjorgen

    Gorka Cardona-Lauridsen this is great news! Thanks for the update.

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  • Maeve Tracy

    are these limitations per brand or for the entire subscription? e.g can I have 40,000 articles in each brand? 

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  • Dane
    Zendesk Engineering
    Hi Maeve
     
    This is a limit for the entire account.
    0
  • Ryan Boyer

    Is there a way to query or run a report on some of these limits to see how close we are to them? For example, images, is there a way for us to see how many images are currently in our library so we know where we are in relation to the limit?

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  • Jupete Manitas
    Zendesk Customer Care
    Hi Ryan,
     
    Thanks for writing in! It looks like there is no reporting tool yet for us to track but we raised this to our guide product team for another look and see their response. Appreciate your feedback here!  
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  • Jupete Manitas
    Zendesk Customer Care

    Hi Ryan, we got an update from the Guide product team that there is no native way yet for users to have easily accessible reporting on the limits in the UI. Though they usually check it directly in the database… But this is a very good question and they usually see that the worry is mostly around images in the account. At the moment, we recommend submitting this as product feedback here and stay tuned for any announcement since our product team will check if they can surface this information somewhere directly in the product.  We hope this information helps!

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