Guide product limits for Help Center

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12 Comments

  • James Rhea

    For "Total number of section levels" = 5, is that true for Lite, Professional, and Enterprise, as this article's heading suggests? When I browse to the Arrange Articles page I see "Subsections for Enterprise: Use subsections to structure up to five levels of articles. That's deep."

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  • Nicole S.
    Zendesk Community Team

    Hi James - 

    Thanks for calling that out. Flexible Hierarchies, which is the functionality that allows you to create additional section levels (or s"sub-sections") is only available on Guide Enterprise, and does have the 5 level limit. We'll see if we can make that more clear in the way the article is written. 

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  • Jennifer Rowe
    Zendesk Documentation Team

    Sorry for the confusion James. I've updated the article to make it clearer which features are Professional and Enterprise or Enterprise only. Thanks for calling our attention to that!

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  • David Darner

    For "Total number of articles in a single section 5,000", is there a limit to how many articles can be displayed on a page? It seems I've reached a threshold and can only see about 20 articles on the side navigation panel. If I click the section, I see them all but I need to see all the articles in a section show up in the side navigation panel.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello David Darner,

    The short answer is 30 by the base product default. I've gone ahead and included an article that goes into further detail on this topic.

    Can I add pagination to my Help Center?

    Best regards. 

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  • buzz

    While I do understand the importance of having limits and multiple product level offerings, it kind of sucks that if the only thing you need is an additional section level without needing any other feature that comes with Enterprise, that you have to pay almost double per month for the guide. Is it not possible to just pay an additional monthly fee per additional section with the Professional version? Going from my current plan to Enterprise is an additional $300/mo with the number of Agents user accounts that I have .

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  • Nicole S.
    Zendesk Community Team

    Thanks for sharing your feedback, Buzz. We'll send it over to the team that handles pricing and packaging for consideration. 

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  • Jay Lee

    What is the difference between:

    "Total number of labels per article (Guide Professional and Enterprise)"

    and

    "Total number labels used for search on an article (Guide Professional and Enterprise)"

    Thank you.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Jay Lee,

    I can see how this can be easy to mix up, so I'll do my best to break it down for you. 

    • Total number of labels per article is the number of labels added to a single article.
    • Total number labels used for search on an article are the labels that get picked up when an end-users are searching using a string.

    You can find a more in-depth breakdown of this in the article link below. 

    Using labels on your Help Center articles

    Best regards. 

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  • David A

    We're in the process of upgrading our help centre and we're beginning to hit our theme limits.

    Looking at these limits we realize that we'd need them significantly increased for assets, styling and scripts to achieve our goals. Is this possible?

     

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  • Nicole S.
    Zendesk Community Team

    Hi David,

    I'm looking into this for you and will let you know what I hear - likely early next week.

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  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi David

    The theming limits are in place fro two main reasons, one to prevent using our infrastructure for hosting content unrelated to the Help Center themes for use elsewhere and two to encourage that files are not unnecessarily large resulting in long load times and a poor end user experience.

    Therefor the recommended approach if you need lager assets or JS scripts than the product limits allow is that you host those somewhere else and load them with JavaScript.

    If that is not a solution for you, could you share a bit more details about your use case, why you need CSS, JS files and assets that exceed the limits and why loading from elsewhere is not a solution?

    Then I'll see if I can provide better advice :)

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