About the Zendesk Guide plan types

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  • Tony Warding

    Is it weasy to switch between plan types?

  • Christine
    Zendesk Engineering
    Hi Tony,

    If you have a Self-service account, you should be able to make changes to your subscription in the Admin Center. For detailed instructions on how to update your plan subscriptions, see the section: Changing plan subscriptions. For Sales-assisted accounts, you need to reach out to your Account Manager to assist you with plan changes. See What type of account do I have?
    Upgrading accounts take effect immediately, while downgrading takes effect on your next renewal date. For more information, see the article: Why did my subscription change not go into effect immediately?

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