Automations best practices and recipes reference

This topic contains a reference list of all automation best practices and recipes. 

• Best practices
• Recipes

Best practices

• Automations vs triggers: When to use what
• What does "Automation could not be updated as" error message mean? 
• Why do my automations not run at the top of the hour? 
• Why do my automations hate me?
• Automations - Conditions with deleted values

Recipes 

• Can I be notified of an SLA breach? 
• Using automations to create service level targets
• Use automations to send alerts when a ticket needs a reply
• Automation: Notify assignee if more than "n" hours since update from requester
• Use business rules to send automated reminders to customers