Magento: Installing the Zendesk extension for Magento

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  • Davide Troise

    Hi There, 

    Is it possible to connect 1 Zendesk instance in more than 1 Magento Store? 

    Thank you,


  • Klara Audren

    Hello Davide,

    Whilst it is possible, this is a not a workflow which is supported therefore this is not something that we would be able to help with.


  • Carlos Robles

    ¡Hola! Me gustaría saber si es posible que los tickets que se crean y administren en una web con Magento son posibles de visualizar en Zendesk. Si es así agradecería un pequeño manual, ya que no entiendo mucho del tema. Saludos


    English translation added by Zendesk Community Team via Google Translate: 

    "Hello! I would like to know if it is possible that tickets created and managed on a website with Magento are possible to view on Zendesk. If so, I would appreciate some guidance, since I don't understand much about it." 

  • Brett Bowser
    Zendesk Community Team

    Hola Carlos,

    Hay un par de integraciones de Magento que vale la pena mirar de los desarrolladores de terceros:

    Si tiene alguna pregunta sobre las integraciones, puede comunicarse con los desarrolladores directamente desde su página de aplicación que he vinculado.


  • Daniel Kratohvil

    After installing this module (v1.1.8) our Magento installation (Magento v2.3.2-p2)  increased its response times 50x. The performance was so poor the stores where continually crashing until Magento Cloud upsized the environment for us (one Magento 2 installation with 16 websites/16 storeviews load balanced with 10 server nodes). It took us a few days to identify the issue and the minute we disabled this module in the Admin panel of Magento the response times went back to normal. You should ask Classyllama to fix the performance issues of this module since the way it is now is not usable for us.

  • Adam Grohs

    Have you taken a look at agnoStack at all Daniel ( They have a fantastic Magento 2 integration with Zendesk!


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