Automatically tagging tickets from specific Users and Organizations Follow

Comments

2 comments

  • Avatar
    Pedro Reis

    This is helpful, but I've got 2 questions regarding this article:

    1. Is it possible to apply the tag in batch , i mean apply it to a lot of users at once, by selecting all the users. Bulk management?

    2. Once the user is tagged as VIP, that information will be visible on the ticket?

  • Avatar
    Jessie Schutz

    Hi Pedro!

    You can apply tag in bulk by doing a bulk user update via CSV; we've got full documentation on how that works here: Bulk importing users

    User tags always get inherited by any of that users tickets, so they'll definitely be visible.

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