Configuring your firewall for use with Zendesk

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7 Comments

  • Amit Chinchane

    does zendesk provide Static IP's

    0
  • Jason Schaeffer
    Zendesk Customer Care
    Hello Amit!

    At this time, Zendesk is not able to offer static IP's, as we rotate them as needed for security purposes. If you would like to know more about how you can retrieve current addresses for use in your systems, you can follow the steps in this article here to find that IP information.

    Thanks!
    0
  • Vj Gunawardana

    Hi, 

    I am just wondering, how often the IPs are rotated?

    I have to add them to our Cloudflare bypass so would be tricky if they are rotated frequently. 
    Thanks

    0
  • Darenne
    Zendesk Customer Care
    HI Vj! I hope you're doing fine. 
     
    Unfortunately, Zendesk does not have an actual answer when IPs are rotated. We rotate them as needed rather than on any sort of set schedule. We do not offer proactive comms around changing our IPs. This endpoint (https://subdomain.zendesk.com/ips) should be updated with the quickest and most accurate information available. I hope this clarifies it! 
    1
  • Vj Gunawardana

    Thanks for the heads up Darenne

    0
  • Darenne
    Zendesk Customer Care
    Hi Vj, I am glad I was able to help! Have a lovely day. 
    0
  • AntonMi

    I've noted that webhooks are coming from the subnet below. Can we rely on it? 

    NetRange:       216.198.0.0 - 216.198.63.255
    CIDR:           216.198.0.0/18
    NetName:        ZENDESK-NETWORK
    NetHandle:      NET-216-198-0-0-1
    Parent:         NET216 (NET-216-0-0-0-0)
    NetType:        Direct Allocation
    OriginAS:       AS21880, AS16509, AS14618
    Organization:   Zendesk, Inc. (ZENDE-3)
    0

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