Workflow recipe: Notifying External Email Addresses

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34 Comments

  • Donato Dileo
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    Hi,

    there is a way to notify external email address but with automation?

     

    I've to notify a external address when SLA breaches but with the "trigger" I cannont.

    Does someone know a way to do this?

     

    Thanks in advance

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  • Dan Ross
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    Hey Donato,

    If this user is an agent in your help desk, you can add them via a trigger, but if they don't have a agent account, there's unfortunately no means I can think of that would work around this limitation in Zendesk.

     

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  • Gregory Muir
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    Dan, this is a feature that's been requested for over ten years. There's no other workaround right now? I saw ZCC mentioned but it's not in the app store?

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  • Dan Ross
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    Gregory Muir

    I hear you, I want the feature delivered as well. I'm not aware of any other workarounds but if you know of one, we'd love to see it posted in the community!

    0

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