Google Analytics and Help Center - Part 1: Asking the right questions

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34 Comments

  • Brett - Community Manager

    I agree Lauren :)

    I'll pass this information along to our documentation team.

    Cheers!

    0
  • Lauren He

    I see that in-page analytics is working for the help center site itself. Does the in-page click analysis appear in GA as a separate column? I'm not seeing an In-page tab on the upper side of the dashboard when clicking through Behavior > Site Content > All Pages.

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  • Thomas Crowley

    Hello,

    How are people dealing with providing users the ability to opt out of being tracked? I've seen a couple of ideas floated on the internet, but none Zendesk-specific. Are there any handy plugins or anything? 

    Cheers,

    Tom

    0
  • Brett - Community Manager

    Hey Thomas,

    There may be a way to opt out certain ip addresses if a user prefers not to be tracked. I was able to track down these external articles that may help:

    My knowledge regarding Google Analytics is rather limited but I hope the above helps!

    0

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