Managing community posts (Guide Professional and Enterprise)

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97 Comments

  • Wes Drury

    Hi Kristin - You can just remove the curlybar placeholder for that information.  For example on the "Community Post Page" remove the following:  **the code below is from the Copenhagen theme so it may look a little different on other themes**

    <span title="{{author.name}}">
    {{#link 'user_profile' id=author.id}}
    {{author.name}}
    {{/link}}
    </span>

    That will remove the name of the person posting along with the link to their profile,  a few line up you could remove the avatar as well.

    <img src="{{author.avatar_url}}" alt="Avatar" class="user-avatar"/>

    You can pretty much hide or show whatever you would like.  Hope this helps getting you going in the right direction and feel free to ask any follow up questions.  Hope you have a great day :-)

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  • Wes Drury

    @kristin - here are some screenshots in case you are a visual person.

    BEFORE

    AFTER - I hard codded the "Anonymous User" Name

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  • Kristin Stroobosscher

    Thanks, Wes, that's great!

    0
  • Chris Nordman

    Is there a way to recover posts that were accidently deleted? 

    1
  • Brenda L.

    Hello! I was curious if anyone knows if there's a way to change the existing statuses of PLANNED, NOT PLANNED, COMPLETED for Community posts? Thanks in advance!

    0
  • Wes Drury

    Hi @Brenda - Sure you can see the following post here.

    Just let me know if you have any further questions.

    0
  • Brenda L.

    Wes - You are truly awesome. As always. Thank you!

    0
  • Wes Drury

    @Brenda - You are welcome and if you need anything you know how to get in touch with me.  Your Help Center is still looking good :-)

    0
  • Jennifer Rowe

    Wes, are you saying that because you worked on Brenda's HC!? Haha. Caught you. :)

    0
  • Wes Drury

    @Jennifer - I will never tell but I may or may not have had a very small part on Brenda's HC :-)

    0
  • Brenda L.

    @Jennifer - I'll tell! :-) Honestly, our redesign would still be a bunch of mock-ups if it weren't for Wes. He's truly the best!

    0
  • Jennifer Rowe

    Haha, I knew it Brenda! And I agree, Wes is the best. We've actually got him busy on our HCs now!

    0
  • Brad Marshall

    Will moving a notification from one discussion topic to another alert users that it was moved? I want to move a lot of posts in our "Product Feedback" topic to a "Question & Answer" topic because it better belongs there. However, I don't want anyone notified of the change.

    0
  • Angela Frey

    Is "how to style pinned posts" out of date? Pinned posts have a "Pinned" label by default, it looks like this in the CSS:

    .status-label-pinned, .status-label-featured, .status-label-official {
    background-color: $color_1;

     

    The following has no impact on how the posts appear:

    .post-pinned .question-title:before {
    content: "\2605";
    margin-right: 5px;
    color: $color_5;
    }

     

    I tried adding a comma to match the style of other code, no effect:

    .post-pinned, .question-title:before {

     

    To play with things, I drafted the following but it placed a blue star in front of /every/ post (pinned or not):

    .post-pinned, .striped-list-title:before {
    content: "\2605";
    margin-right: 5px;
    color: blue;
    }

    Bottom line, I'd like to try things like change the "PInned" label into a star, move it to the left of the post title, etc. Can you let me know if I'm doing something wrong, or if the instructions just need to be updated? Thanks!

    0
  • 우지은

    great

    0
  • Tiffany Mayo

    How do you add the topic description to the community topic list?

    0
  • Nicole - Community Manager

    Hey, Tiffany - you should be able to find the information you're looking for here: 

    Managing community discussion topics

    Let me know if that helps or if you have any further questions!

    0
  • Tiffany Mayo


    Hi Nicole. this wasn't exactly what I was looking for...if you look at the Zendesk community home page it includes the topic title and title description. My community only shows the title on my topic list page...how can I make it show the description?

     

    0
  • Nicole - Community Manager

    Hey Tiffany - 

    It's something that should just work. Do you have any custom code running that could be interfering? 

    0
  • Tiffany Mayo

    Hi Nicole, 

     

    No I didn't implement any custom code, I turned the communities on, and it's always looked like that.

    0
  • Tiffany Mayo

    Hi Nicole, 

    I found the found that was missing... I was missing this line of code for some reason - 

    <p>{{excerpt description}}</p>

    https://developer.zendesk.com/apps/docs/help-center-templates/community_topic_list_page

    Thanks!

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  • Nicole - Community Manager

    Hey Tiffany - 

    Glad you got it sorted out! 

    0
  • Sharma

    Hey guys,

    Not sure if I am at the right place. Anyway, asking it here. :)

    I am trying to retire some really old community posts. Is there a way I can see all community posts in "date created" order?

     

    0
  • Nicole - Community Manager

    Hey Sharma - 

    Welcome to the Zendesk Community! 

    Go to your community and click the arrow to the right of "Community Topics," and select "Show all posts." From there, you should get a dropdown that allows you to select "Sort by newest post." Then you'll just have to go to the end of your list to see your oldest post. 

    It's not the most elegant, but it should get the job done. Let us know if you have any additional questions! 

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  • Sharma

     

    Thank you, Nicole!

    0
  • Nicole - Community Manager

    you're welcome!

    0
  • Sam

    Is it possible to for end users to post comments to community posts without signing in or even providing an email address? 

    0
  • Nicole - Community Manager

    Hi Sam -  

    I see that this is your first post - Welcome to the Zendesk Community! I encourage you to head over to the Welcome Thread in The Lounge to introduce yourself.

    To answer your question, users must log in in order to be able to post or vote. They can, of course create an anonymous account with whatever email address they wish, but the platform does require users to log in to post or vote.

     

     

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  • Carlos

    Hi, if someone vote in Community topic and makes a comment, where can I see the notification of that? I can't see the option in Guide Main Panel.

    Thank you.

    0
  • Nicole - Community Manager

    Hey Carlos - 

    You will need to subscribe to the topic to receive email notifications of Community activity. As for votes, there is no notification system for those. 

    1

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