Managing community posts

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100 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Soo,

    You can manage your spam content from the Guide Admin page as mentioned here: Using the spam filter to prevent spam in Help Center

    Let me know if you run into any issues locating this option :)

    Cheers!

    1
  • Magnus Johansson

    Hi!

    We are running an e-commerce and looking for some community tool per product page. Can Gather be embedded as a comment tool where the product (or page title actually) automatically is set as the topic for the discussion? Kind of like these comments on this page. Or does Zendesk hava another more suitable tool? We are using some of Zendesk's tools already today. We are not looking for a general community tool at the moment, we want it to be connected to the product on each page.

    0
  • Nicole S.
    Zendesk Community Team

    Hi Magnus -

    This kind of functionality is not available using Gather. What platform are your product pages built on?

    I wonder if you could use Guide, building each of your product pages as articles and leveraging the comment functionality built in there.

    0
  • Justin Federico

    I don't think I have seen a working solution for this yet but is there a way to close a "topic" for new posts. I have a topic that we have been trying to close but keep the content on the community in a "read only" state. We do not want any new posts, or any new comments on posts, in this topic. 

    We have tried removing the "post" and "comment" buttons but we are still seeing a new post or comment from time to time.

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Justin Federico,

    Natively there is no way to close a topic for comments at this time. I would recommend sharing your feedback in our Gather product feedback forums so our developers can consider this for future updates.

    Best regards. 

    0
  • Meira Farber

    I have some questions about the community, I hope this is a good place to ask:

    1.  Is it possible to add an "add comment" link to the top of the page? OR alternatively, have the comments shown descending starting with the most recent?

    2. How can I use tagging within community posts?

    3. There are no breadcrumbs in the community, i.e. when in a post, I can't tell which topic it was posted into. Can that be modified so that I could see what topic was posted in?

    TIA

    0
  • Nicole S.
    Zendesk Community Team

    Hi Meira, 

    Thanks for your questions! We do have a Q&A topic in the community devoted to Gather, in the future you're welcome to post there: Gather Q&A

    But to answer the questions you asked here: 

    1. You could probably accomplish this by customizing your theme, but it's not a setting available out of the box. 

    2. There are no tags in community posts, though we'd be interested to hear more about what you're trying to do and how you would want this kind of thing to function. There's also an existing feedback conversation related to adding some kind of tagging functionality to Gather here: Adding labels (e.g. tags) to posts

    3. Breadcrumbs are also something that can be added via theme customization, as we did in our own implementation:

     

     I hope that helps, and let us know if you have further questions! 

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  • Meira Farber

    Thanks Nicole.

    Regarding #2, I want to be able to tag articles with keywords that will come up in search, or would be used for finding 'similar articles'. 

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  • Nicole S.
    Zendesk Community Team

    Thanks for following up with that detail, Meira! Let us know if you have any additional questions.

    0
  • Elisa Massafra

    hi,

    How can I create posts only for the current locale? Right now the posts show in both locales. In my use-case, one article can exist in a locale but not in the other, so how do I achieve that? is there a possibility of adding a hidden form field with the locale for example and then it will automatially filtered? or what is the best way to achieve this?

    thank you!

    0

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