Moderating end-user content (Guide Professional and Enterprise)

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  • Genna Gores

    Is there a way to make sure the customer get an email when their community forum post has been approved through the moderation process?

  • Brett Bowser
    Zendesk Community Team

    Hi Genna,

    There's no way to set up an email notification for when a post has been approved through moderation. I do see how this could be a useful feature however!

    I would recommend adding your feedback to our Guide Product Feedback Forum which will help provide visibility to our Product Managers as well as other users in need of a similar functionality.

    Let us know if you have any other questions!

  • Gerald Cunningham

    I am not getting an email notification when new content is pending review even though I have followed the correct section. I see this article is pretty old, is there something different that I should do?


    Once the content is approved, I then receive an email that a new post has ben posted, I'm just not getting the initial email. 




  • Nicole S.
    Zendesk Community Team

    Hi Gerald,

    The article is still current and that functionality still operates. Just to confirm, you are following the content moderation queue? Notifications about content that is pending review will not come in from the Help Center section, but rather the content moderation queue itself.

    The notification you get once the comment is approved comes via the Help Center section.

    If you are following that and still not seeing them, the next thing to do is check to make sure that they're not getting caught in your email's spam filter.

  • Gerald Cunningham


    Thanks for your quick response. We are following both sections the Help Center and the moderation queue. Unfortunately nothing triggered nor do we have anything in our spam. 

    At this point looks like our team will need to continuously check the screen and hope nothing is over looked. 


    We tried the "moderate words" option, but we still got hit with a bunch of spam/sales.


    Thanks for your help


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