Viewing the original email, including full HTML Follow

Comments

13 comments

  • Avatar
    Manoj Shah

    Jessie,
    Can you please give us step by step instruction on how to install from Git Hub?

  • Avatar
    Colin Piper (Edited )

    Manoj, no need as a recent update to Zendesk made this functionality available to all.

    If you hover over the date of an update in the comments list a little drop down arrow appears on the right and you can select "View original email" from there

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    Manoj Shah

    Thank you..... that really helps

  • Avatar
    Yann Souetre

    Hello, It's seems that this useful option has disapeared. Any idea ?

  • Avatar
    Colin Piper

    @Yann, I can confirm this has vanished for me also.

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    Colin Piper

    Zendesk have confirmed this to be an issue that thy are looking in to.

  • Avatar
    Jessie Schutz

    Hey guys!

    Just popping in to confirm that this is a known issue and we're actively working on it. I'll try to update you once we have it resolved!

  • Avatar
    Vincent Hill

    We no longer have this feature. We can view the original email by opening the ticket audit but there's no dropdown anyplace. Was this intentionally disabled, a bug, or something else?

  • Avatar
    Laura D.

    Hi Vincent,

    That is a bug and we're looking at it now.

  • Avatar
    Jessie Schutz

    Hey everyone!

    We rolled out a fix for this issue on Friday morning. Please let us know if you continue to have problems!

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    Tom Haag

    The problem I have is that Zendesk displays all of the HTML email images as links on the ticket itself. My customers are currently getting a New Ticket notification that has 6 lines of crappy link code at the top of the notification email.  

    The system should be able to strip this code out.  I am not sure if I am actually missing something in the settings or not but this looks really bad.

  • Avatar
    Ryan Winkler

    Hey Tom,

    I see that you received a response in a ticket already, but I also wanted to follow up here as well.

    A Good "work around" for this issue is to enable formatting for tickets (Markdown or rich formatting. Check this document out HERE. While not full on HTML links, it does give you an option to cleanly send links from your end, which will then be processed correctly in Zendesk.

     

    Otherwise, there is an HTML processing Beta going on right now that you can apply for. Check that out here:
    https://support.zendesk.com/hc/en-us/community/posts/206085158

     

     

    Here was the article in your ticket as well: 

    Setting up an unformatted email template

     

  • Avatar
    Max McCal

    Take note! You can now enable HTML processing for all inbound emails. 

    https://support.zendesk.com/hc/en-us/articles/115003794308-Receive-and-view-rich-content-email

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