Managing users in multiple organizations (Professional and Enterprise)

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31 Comments

  • Anais

    Hi, Thomas, thanks for your reply.

    I understand the logic, and I have thought about user’s tag solution, but this means we have to add org tags manually to each user (unless there’s a possibility of automation?), which is possible since our potential users are limited in number, but do administrators receive a notification when a external user created an account (our access setting: “Require sign in” and Restricted access with domain mapping, so if I'm not mistaken, a new member of a registered organization will be automatically added) ?

    Besides, I realize that in any case, if a new user submits a ticket before he had been added to multiple organization by an agent, he will have no choice of organization…

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