Using views to sort your branded tickets (Enterprise)

Return to top
Have more questions? Submit a request

3 Comments

  • Terry Knox

    @Heather: What you're after is on the horizon, apparently: https://support.zendesk.com/hc/en-us/community/posts/203430856-Views-Make-available-for-multiple-Groups

    0
  • Colin Piper

    Terry, unfortunately the "Planned" tag has been there a while on that thread so you may not be seeing this quite so soon. Zendesk of course love to surprise us so you never know :)
    The way I deal with this is to add hidden groups. I create a group that is whatever mix I need and then use the Assignment control app to hide it. Works well for me.

    0
  • Terry Knox

    Ooh! Another useful Zendesk labs app! Will take a look - thank you.

    0

Please sign in to leave a comment.

Powered by Zendesk