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4 Comments

  • Ayal Kellman
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    Does anyone have any practical experience using Agent Work Time as their only SLA? I'd love to see a practical example how it would be implemented...

    Thanks!

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  • Devan - Community Manager
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    Hello Ayal,

    I've gone ahead and responded to this question in a previous post of yours the I have linked below.

    Response

    Best regards,

    Devan

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  • Frédéric
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    Can someone share his SLA setup to compare?

     

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  • Heather R
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    @Frédéric

    I don't know if this is going to show you what you'd like, but here is one of my SLAs for one group:

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