You can receive support requests at a Gmail or G Suite account, and forward them to your Zendesk email address.
If you're using a different email client, see Forwarding your incoming support email to Zendesk.
Optionally, you can edit or create an SPF record to verify that Zendesk can send email on behalf of your email server. See Setting up SPF for Zendesk to send email on behalf of your email domain.
This article contains the following topics:
- Automatically forwarding emails from your Gmail account
- Redirecting incoming emails to another email account
Automatically forwarding emails from your Gmail account
With Gmail, you can choose to forward all of your new messages to another email address, or only forward certain types of messages.
For details of how to configure forwarding, see Automatically forward Gmail messages to another account on Google's website.
Redirecting incoming emails to another email account
You can add an alias to an email address to route incoming emails from one address to another. For example, you might have an employee leave your organization, but you still need to make sure that you don’t miss any messages from your customers.
For details about how to redirect incoming emails, see Redirect incoming messages to another email address on Google's website.