Question
Where can I find and download the most recent Support account invoices?
Answer
Only account owners can download invoices. To download a copy of your invoice:
- Go to Admin icon (
) > Settings > Account. - Click the Addresses and Invoices tab.
- Select and download invoices.
or
- Click the Zendesk Products icon (
) in the top bar, then click Admin Center.
- Click Billing details > Invoices
If you are not the account owner, see the article: How do I access an invoice from someone else's account?.
Note: If the account is canceled, the account owner must submit a request to Zendesk Customer Support.
9 Comments
It will be great to include info on how long after payment the invoice will be available.
Thanks for that feedback, Danielle.
So how long after payment the invoice will be available? I made a payment but it doesn't show any invoice.
Hey Nargiz,
It should update within an hour or two. We need to sync the changes from our billing platform which is what can cause that delay.
Our account's Bill and Invoice is disabled for more than 10 days. Tried using different browsers but same issue.
Hey Support,
Sorry to hear you're experiencing issues with downloading invoices on your account :-/ I'm going to get a ticket created on your behalf and passed over to our Support team so they can dig into this further. You'll receive a follow-up email shortly after I've created the ticket for you.
Cheers!
Hello, I have an problem dowloading invoice. Can you plase help me?
Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?
Hello Madison,
I have tried it again but still the same result.
Thank you
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