How to get a copy of invoices

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9 Comments

  • Danielle Hong Mingyi

    It will be great to include info on how long after payment the invoice will be available. 

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  • Nicole S.
    Zendesk Community Team

    Thanks for that feedback, Danielle. 

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  • Nargiz Gasimova

    So how long after payment the invoice will be available? I made a payment but it doesn't show any invoice.

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  • Stephen Fusco

    Hey Nargiz, 

    It should update within an hour or two. We need to sync the changes from our billing platform which is what can cause that delay. 

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  • Support

    Our account's Bill and Invoice is disabled for more than 10 days. Tried using different browsers but same issue.

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  • Brett Bowser
    Zendesk Community Team

    Hey Support,

    Sorry to hear you're experiencing issues with downloading invoices on your account :-/ I'm going to get a ticket created on your behalf and passed over to our Support team so they can dig into this further. You'll receive a follow-up email shortly after I've created the ticket for you.

    Cheers!

    1
  • Pilulka Distribuce s.r.o.

    Hello, I have an problem dowloading invoice. Can you plase help me?

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  • Madison Davis
    Zendesk Community Team

    Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?

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  • Pilulka Distribuce s.r.o.

    Hello Madison, 

    I have tried it again but still the same result. 

     

    Thank you

    0

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