How to get a copy of invoices

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9 Comments

  • Danielle Hong Mingyi
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    It will be great to include info on how long after payment the invoice will be available. 

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  • Nicole - Community Manager
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    Thanks for that feedback, Danielle. 

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  • Nargiz Gasimova
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    So how long after payment the invoice will be available? I made a payment but it doesn't show any invoice.

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  • Stephen Fusco
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    Hey Nargiz, 

    It should update within an hour or two. We need to sync the changes from our billing platform which is what can cause that delay. 

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  • Support
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    Our account's Bill and Invoice is disabled for more than 10 days. Tried using different browsers but same issue.

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  • Brett - Community Manager
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    Hey Support,

    Sorry to hear you're experiencing issues with downloading invoices on your account :-/ I'm going to get a ticket created on your behalf and passed over to our Support team so they can dig into this further. You'll receive a follow-up email shortly after I've created the ticket for you.

    Cheers!

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  • Pilulka Distribuce s.r.o.
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    Hello, I have an problem dowloading invoice. Can you plase help me?

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  • Madison Davis
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    Hi Pilulka Distribuce s.r.o.! We were temporarily having issues with our billing portal earlier this week. Could you try again and let us know if you're still having issues?

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  • Pilulka Distribuce s.r.o.
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    Hello Madison, 

    I have tried it again but still the same result. 

     

    Thank you

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