How do I reset my password? Follow

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9 comments

  • Avatar
    Joslyn
    Below is what it keep telling me:
     
    You cannot reset your password

    Please set me up with a new password

     

    To reset your password for https://subdomain.zendesk.com, enter your email address and we'll send you an email with instructions.

    Your email
  • Avatar
    Jessie Schutz

    Hey Joslyn!

    Can you please go into a little more detail about what you're having trouble with? Are you not getting a password reset email?

  • Avatar
    kumaridissanayake

    i fill the form but it has rejected.

  • Avatar
    Hannah Arnold

    This is happening to me as well. My password was not changed but I am locked out - and it pops up saying "You cannot reset your password" with no further options for getting in. 

  • Avatar
    Jessie Schutz

    Hey guys!

    Your best option here is to talk to an Admin on your Zendesk account. They should be able to manually reset your password for you.

  • Avatar
    Yves (Edited )

    I got the same as Hannah Arnold « You cannot reset your password ».
    Is this a joke?

    I've never (ever) see a site where one cannot reset his password.
    What is the madness behind this?

  • Avatar
    Jessie Schutz

    Hey Yves!

    Where are you trying to log in? If you're an agent in your company's Zendesk, you can just contact one of your Zendesk Admins to help you reset your password.

    If you're trying to log in to a company's Zendesk as a customer, you're most likely getting this message because they've set it up so end-users (customers) aren't allowed to reset their own passwords. You would need to submit a ticket with that company so they can reset it for you.

  • Avatar
    Adrian Stefan

    I have this problem as well. Users are unable to reset passwords using their correct domain-specific email addresses. The option to allow them to do so is enabled. I am currently creating their accounts for them.

  • Avatar
    Jessie Schutz

    Hey Adrian!

    I'd recommend contacting Support so they can take a closer look at this for you...it definitely doesn't sound right but I can't really say for sure because I can't see everything going on behind the scenes for you.

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