How do I reset my password? Follow

Question

Where do I sign in? What if I can't remember my password, how do I reset it?

Answer

You should be able to log in here, where "subdomain" is replaced with your own account's subdomain: https://subdomain.zendesk.com/access/normal

If you can't remember your password to log in, then you can reset it here: https://subdomain.zendesk.com/access/help

What if I'm being prompted to enter my current password?

If the browser is asking you for your current password to reset it and not letting you out of this particular page, there are a few things you can try to help work around this.

Firstly can you please try go to https://subdomain.zendesk.com/access/logout/ in your browser to see if it will force log you out of your Zendesk account. Then proceed to https://subdomain.zendesk.com/access/help.

If this does not work the next step is to clear your browser cookies and cache. Please give this a try as well.

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Comments

  • 0
    Below is what it keep telling me:
     
    You cannot reset your password

    Please set me up with a new password

     

    To reset your password for https://subdomain.zendesk.com, enter your email address and we'll send you an email with instructions.

    Your email
  • 0

    Hey Joslyn!

    Can you please go into a little more detail about what you're having trouble with? Are you not getting a password reset email?

  • 0

    i fill the form but it has rejected.

  • 0

    This is happening to me as well. My password was not changed but I am locked out - and it pops up saying "You cannot reset your password" with no further options for getting in. 

  • 0

    Hey guys!

    Your best option here is to talk to an Admin on your Zendesk account. They should be able to manually reset your password for you.

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