Bulk updating users

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14 Comments

  • Anti Kaks

    My zendesk doesn't have a Bulk Import Users, only has Bulk Organization Import ja Bulk users Delete ones. as seen on http://imgur.com/a/y90sU . Do I have to check a box somewhere to see it?

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  • Graeme Carmichael

    Anti

    Are you on a trial account? Bulk import is disabled by default on trials. 

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  • Nicole Nguyen

    Why is that the instructions here state to export an XML file instead of a CSV file when the "bulk import" instructions only allow for CSV files?

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  • Ryan C.

    Hi Nicole, 

    Thank you for your inquiry.

    The reason the article states that one should use an XML export, rather than a CSV, is because CSVs are specifically used for Ticket Data ( Exports ). XML exports send you Ticket Data, User Data, Account Data, Orgs, Groups, Etc. Using the XML export feature, will send you the information needed to change, alter, or update any end-user data. 

    There are many conversion tools located online, that will allow you to convert an XML file to a CSV file. Based on your inquiry, they may help to expedite the process of export to re-import.  

    Best,

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  • Jon Heath

    Zendesk needs to build this into the admin tools. We should be able to select a list of end users, select one or more fields to change and update them at once. 

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  • Nicole - Community Manager

    Hey Jon - 

    Sharing that feedback along with some detail on your use case would be great to post in the Product Feedback topic, which our product teams follow. 

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  • Jon Heath

    Thanks Nicole. I've added to the Product feedback - hopefully in the correct place.

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  • Nicole - Community Manager

    Great, thanks, Jon.

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  • Andrew Jacobs

    Bulk manipulation of Agents and Groups is an obvious tool for administration and shouldn't even have to be requested. Currently I have to go through every single agent, one by one, who I bulk imported and take them out of the default support group they were forcefully put into. Default groups are incredibly pointless/annoying and should be removed from Zendesk.

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  • Vladan Jovic

    Is there a way to update many users with a tag, I'm trying like:

     

    curl https://moderatorvlad.zendesk.com/api/v2/users/update_many.json?ids=12560843185,15005441245 \
    -d '{"user": {"tags":["new_tag"]}}' \
    -H "Content-Type: application/json" -X PUT \
    -v -u email:pass

    but it removes the current tags. I want just to add a new tag. 

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  • Jessie - Community Manager

    Hey Vlad!

    Are you sure you're using whatever the right syntax is to add tags? You might be using "set tags", which removes all the existing tags and replaces them. I'm not sure how that works when you're coding it like this, but it might be worth double checking.

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  • Vladan Jovic

    Hey Jessie, I'm using just "tags" as it is in the API documentation

    https://cl.ly/523a4643d20d

     

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  • Graeme Carmichael

    Vlad

    I have added tags to tickets (but not users). To add, you need to follow the format below:

    Would it be worth trying that for user?

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  • Vladan Jovic

    I've tried that already Graeme, but it has not worked for users :/

    Anyway, really appreciate your help!

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