Bulk updating users Follow

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9 comments

  • Avatar
    Anti Kaks

    My zendesk doesn't have a Bulk Import Users, only has Bulk Organization Import ja Bulk users Delete ones. as seen on http://imgur.com/a/y90sU . Do I have to check a box somewhere to see it?

  • Avatar
    Graeme Carmichael (Edited )

    Anti

    Are you on a trial account? Bulk import is disabled by default on trials. 

  • Avatar
    Nicole Nguyen

    Why is that the instructions here state to export an XML file instead of a CSV file when the "bulk import" instructions only allow for CSV files?

  • Avatar
    Ryan C.

    Hi Nicole, 

    Thank you for your inquiry.

    The reason the article states that one should use an XML export, rather than a CSV, is because CSVs are specifically used for Ticket Data ( Exports ). XML exports send you Ticket Data, User Data, Account Data, Orgs, Groups, Etc. Using the XML export feature, will send you the information needed to change, alter, or update any end-user data. 

    There are many conversion tools located online, that will allow you to convert an XML file to a CSV file. Based on your inquiry, they may help to expedite the process of export to re-import.  

    Best,

  • Avatar
    Jon Heath

    Zendesk needs to build this into the admin tools. We should be able to select a list of end users, select one or more fields to change and update them at once. 

  • Avatar
    Nicole - Community Manager

    Hey Jon - 

    Sharing that feedback along with some detail on your use case would be great to post in the Product Feedback topic, which our product teams follow. 

  • Avatar
    Jon Heath

    Thanks Nicole. I've added to the Product feedback - hopefully in the correct place.

  • Avatar
    Nicole - Community Manager

    Great, thanks, Jon.

  • Avatar
    Andrew Jacobs

    Bulk manipulation of Agents and Groups is an obvious tool for administration and shouldn't even have to be requested. Currently I have to go through every single agent, one by one, who I bulk imported and take them out of the default support group they were forcefully put into. Default groups are incredibly pointless/annoying and should be removed from Zendesk.

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