Allowing agents to add, edit, and delete articles in knowledge base sections Follow

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 TIMESAVER: Edit section > Who can manage > Agents and Managers

A Help Center manager can allow agents (including light agents) to add, edit, or delete articles in any knowledge base section. This permission is granted at the section level and must be set section by section.

For more information about overall Help Center permissions, see About Help Center roles and setting permissions.

You must be a Help Center manager to grant this permission.

To enable agents to add, edit, or delete articles in a section

  1. Navigate to the section.
  2. Click Edit section in the top menu bar.
  3. In the Who can manage articles? option in the section's sidebar, select Agents and managers.

    Managing articles means that agents can add, edit, or delete articles in that specific knowledge base section.

  4. Click Update.
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