A Guide Manager can allow agents (including light agents) to add, edit, or delete articles in any knowledge base section. This permission is granted at the section level and must be set section by section.
For more information about overall permissions, see About Guide roles and setting permissions.
You must be a Guide Manager to grant this permission.
To enable agents to add, edit, or delete articles in a section
- Navigate to the section.
- Click Edit section in the top menu bar.
- In the Who can manage articles? option in the section's sidebar, select Agents and managers.
Managing articles means that agents can add, edit, or delete articles in that specific knowledge base section.
- Click Update.