A Guide Manager can allow agents to add, edit, or delete articles in any knowledge base section. This permission is granted at the section level and must be set section by section.
For more information about overall permissions, see About Guide roles and setting permissions.
To enable agents to add, edit, or delete articles in a section
- Navigate to the section.
- Click Edit section in the top menu bar.
- In the Who can manage articles? option in the section's sidebar, select Agents and managers.
Managing articles means that agents can add, edit, or delete articles in that specific knowledge base section.
- Click Save.