Allowing agents to add, edit, and delete articles in knowledge base sections Follow

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4 comments

  • Avatar
    Todd Pauley

    I'd like to request the ability to have more granularity with who can manage areas of the Guide, in general.  

    We have different groups setup in the system with their own content under multiple topical sections.  In order for them to be able to move, edit and delete their articles, they have to have complete access to the Guide.   By doing this, they have access to edit code (HTML, CSS, & JavaScript).  Frankly, considering some of the users in there, this scares the hell out of me!

    I really need the ability to separate "Arrange Content" and "Customize design" agent access in the Guide.  

    Thanks!  

  • Avatar
    Nicole Relyea

    Hey Todd - 

    Thanks for the great feedback. I think our Product Managers would like to read about it, but they don't scan all of the comments of our Knowledge Base articles - I encourage you to re-post this comment in the Product Feedback thread "Additional Guide Manager Permissions" where they'll see it. Let me know if you have any questions on that! 

  • Avatar
    Todd Pauley

    Thanks Nicole.   I did.  :)  

  • Avatar
    Nicole Relyea

    Great, thanks, Todd!

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