Applying user segments to restrict access to community content (Guide Professional) Follow

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13 comments

  • Avatar
    Emma Winks

    Is there a way to disable the Social Media links in an article to prevent it being shared?

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    Jessie - Community Manager

    Hi Emma!

    You can remove these from your articles by going into your Guide Admin and clicking on Customize Design.

    Click on Edit theme, then select Article Page from the HTML dropdown menu. All you need to do is remove this line of code:

    It's location in the code may vary depending on what (if any) customizations you've done; you can just do a Ctrl/Cmd+F search for "share" to find it easily.

    Let us know if you need anything else!

  • Avatar
    Emma Winks

    Ah thank you so much, easy!  Thank you for the quick solution.

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    Rachel Braynin

    Is there a way to disable community from Help Center? We want to keep the discussions in articles, like here. But not let customers start their own conversations (yet).

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    Jennifer Rowe

    Hi Rachel

    Yes, it's a setting. Here are the instructions.

    Hope that helps!

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    Steve Graham (Edited )

    Is there a way to make it so any visitors can read, but only signed-in users can create posts/reply?  And can we make it so users can only create posts, not Topics?

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    Jessie - Community Manager

    Hi Steve!

    This is exactly how the Community works out of the box. As long as your Help Center is visible to users who aren't logged in, anyone can see the posts and comments in your Community. The only exception would be if you restricted a Topic to agents or a certain set of end-users.

    In order to create a new post, users have to log in; it's not possible to post or comment anonymously.

    Topics can only be created by Guide Managers, so you don't need to worry about your end-users creating anything other than posts. 

    Hope that helps!

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    Aswin Kannan

    How do we separate Agents & Managers? We want certain community topics/articles available only to managers.

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    Jessie - Community Manager

    Hi Aswin!

    If you're on Professional or Enterprise you would be able to do this easily with User Segments. Otherwise you could user some clever Javascript to hide those categories from Agents and End-users. We don't have any Tips that describe this exact thing, but there are several that describe hiding various Help Center components from certain users that can help get you started!

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    Jason

    Are you able to approve users before they can access the Community?

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    Jennifer Rowe

    Hi Jason,

    You can enable content moderation in your Community so that you can approve posts by users before they appear in your Help Center.

    https://support.zendesk.com/hc/en-us/articles/203664466

    Hope that helps!

  • Avatar
    Jason

    Hi, thanks for the reply. I mean more if I want to keep certain topics private to actual customers vs. non-customers is that possible?

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    Nicole - Community Manager

    Hi Jason - 

    Yes. What you would need to do is create a user segment for the users you do want the content to be visible to. You can set visibility at the topic level, and make it visible only to that segment. 

    Let me know if that makes sense or if you need more information on how to do that. 

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