Applying user segments to restrict access to community content (Guide Professional) Follow

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8 comments

  • Avatar
    Emma Winks

    Is there a way to disable the Social Media links in an article to prevent it being shared?

  • Avatar
    Jessie - Community Manager

    Hi Emma!

    You can remove these from your articles by going into your Guide Admin and clicking on Customize Design.

    Click on Edit theme, then select Article Page from the HTML dropdown menu. All you need to do is remove this line of code:

    It's location in the code may vary depending on what (if any) customizations you've done; you can just do a Ctrl/Cmd+F search for "share" to find it easily.

    Let us know if you need anything else!

  • Avatar
    Emma Winks

    Ah thank you so much, easy!  Thank you for the quick solution.

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    Rachel Braynin

    Is there a way to disable community from Help Center? We want to keep the discussions in articles, like here. But not let customers start their own conversations (yet).

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    Jennifer Rowe

    Hi Rachel

    Yes, it's a setting. Here are the instructions.

    Hope that helps!

  • Avatar
    Steve Graham (Edited )

    Is there a way to make it so any visitors can read, but only signed-in users can create posts/reply?  And can we make it so users can only create posts, not Topics?

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    Jessie - Community Manager

    Hi Steve!

    This is exactly how the Community works out of the box. As long as your Help Center is visible to users who aren't logged in, anyone can see the posts and comments in your Community. The only exception would be if you restricted a Topic to agents or a certain set of end-users.

    In order to create a new post, users have to log in; it's not possible to post or comment anonymously.

    Topics can only be created by Guide Managers, so you don't need to worry about your end-users creating anything other than posts. 

    Hope that helps!

  • Avatar
    Aswin Kannan

    How do we separate Agents & Managers? We want certain community topics/articles available only to managers.

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