Applying user segments to restrict viewing access to community content

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  • Nicole S.
    Zendesk Community Team

    Hi Jeremy - 

    You should be able to apply the code and concepts outlined in the support tip linked below to the Community links to accomplish this: 

    Hide or show HTML based on user's role or group

  • Jeremy Robinson
    Community Moderator

    Thanks @Nicole, I knew I was likely missing something somewhere! :)

  • Lithya Kris

    Is there a way I can disallow staff from getting behind the knowledge base – to edit or add articles? We temporarily gave them access to help but have forgotten how to revert back to their old access. They shouldn't see the option to edit articles etc. They should only be able to sign in, to view hidden content. 

  • Maggie Ungerboeck
    Community Moderator

    Hi Lithya,

    If you go to your Guide Admin and select User permissions and then select Management permissions, you can adjust the Edit permissions and Publish permissions to just be for Admins. This then turns off access from any of your staff who are not administrators.



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