How do you add images into the body of a ticket?

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8 Comments

  • Alex Gerulaitis
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    Trying to do this with "rich content": not working.

    1. Dragging doesn't work - nothing happens.
    2. Don't see a "Drop images inline with text" box anywhere.

    Something I am missing?

    P.S. Yes I was: "If "Require authentication to download" setting is checked, one will not be able to add inline images. :(

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  • Debi G.
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    I am trying to do this with "rich content"and it is not working.  I followed the earlier comment and unchecked "Require authentication to download" and I still do not have the option to check "Drop images inline with text".

    Does that require a different type of Zendesk subscription? 

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  • Ryan C.
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    Hi Debi, 

    Under Admin > Settings > Tickets > Attachments, there won't be an option to to check a box to "Drop images inline with text". As long as you have Rich Content enabled, and "Require Authentication to Download" is disabled, you will be able to simply drag and drop images into the 'public reply' section of your ticket interface. 

    If you're experiencing issues with dragging and dropping images inline, and the settings are accurately reflected in your account, I would encourage you to clear your browser cache and try again. 

    If that doesn't work though, just let us know and we'll proceed with troubleshooting steps. :)

    Thanks!

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  • Andrei Alexandru
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    Dragging an existing image from disk inline works. Seems to be less reliable to drop in an image form the clipboard. I have noticed that screenshots that are copied from the clipboard, at times, not always - being removed when the status is updated.

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  • Randall
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    We have all our support article images hosted on our own server, and it would be nice to simply url link them (as we have to change them from time to time, and its far easier locally on our own server).

    In this article it briefly mentions markdown like: ![alt text](image url) 

    But that simply does not work at all. Could this article be updated to what the markdown syntax should actually be?

    The only way I can do it, is by going into 'source edit' mode, and simply typing up real html. However that source edit modal drags so slow it takes 30 seconds to see any typing response. Its just broken.

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  • Brett - Community Manager
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    Hey Randal,

    Are you trying to use Markdown to add the image to an article or are you attempting to add an image to the body of a Support ticket?

    The article editor does not support markdown so you'll be limited to using HTML or the WYSIWYG editor. See Inserting images in articles for more information.

    If Markdown is not working within the ticket editor, you most likely need to switch off the Rich Text Editor by navigating to Admin>Settings>Tickets.

    Hope this helps!

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  • Randall
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    Woops, yeah, seems I was responding to the wrong sort of area.

    The HTML editor would be fine, if it didnt lag with every key press or mouse click (drag-selecting text is a nightmare in it)... and thats on the latest Chrome on a computer than can handle it. I've never come across a page that responds so slow before... I guess thats a discussion for another time and place.

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  • Brett - Community Manager
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    Appreciate the update Randall!

    If you continue to experience issues with lag when using the HTML editor please feel free to send us a ticket and we can take a look for you.

    Thanks again!

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