How can I stop receiving email notifications when a ticket is assigned to me? Follow

Question

How can I stop receiving email notifications when a ticket is assigned to me?

Answer

Any admin on the account can adjust the trigger that is responsible for sending these email notifications to you.

They can alter the trigger to exclude you by heading to Admin ( ) > Business Rules > Triggers> Notify assignee of assignment > Click the options menu () > Edit and then adding the condition Ticket assignee is not: agentname.

If none of the agents would like to receive these email notifications, they could simply deactivate the trigger under Admin ( ) > Business Rules > Triggers> Notify assignee of assignment > Click the options menu () >Deactivate.

Note: This same logic can be applied to any notification trigger to prevent a specific agent from receiving a notification.
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