How can I see a list of all the agents on my account? Follow

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6 comments

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    Jim Aycock

    This shows all agents including light agents.  I need a list of licensed full support agents only. 

  • Avatar
    Jessie Schutz

    Hi Jim!

    In the same area where you'd click Agents to see all agents, you'll also see a link for Roles. That'll pull up a list of the various roles in your Zendesk. Just click on Light Agents and you'll see the list!

  • Avatar
    Jim Aycock

    I want to see a list of Agents which excludes Light Agents. 

    I must be missing something here.  When i navigate to Admin > Manage > People > Agents, I don't have Roles.

    We have lots of light agents and they are all grouped in with full Agents. 

    We are using Support Professional.  

  • Avatar
    Jessie Schutz

    Hi Jim!

    I should have asked at the beginning whether you were on Professional or Enterprise. Custom roles aren't part of the Light Agent add-on for Professional. Sorry for the mislead. :(

    The only other thing I can think of would be to update your Light Agent profiles with a user tag (ie light_agent). Then you can just search that tag and it'll pull up all the users with that tag or, if you have the Customer Lists add-on, you can create a user list using the tag. If you have too many Light Agents to update manually, you can do a bulk update instead.

  • Avatar
    Jim Aycock

    I only want to see a list of my Full Agents.  

    Full Agents are people who are licensed for Support.  Full Agents are not Light Agents.  Every list I have found shows Full and Light Combined.  We have lots of Light Agents.  

     

  • Avatar
    Nicole Relyea

    Could you do what Jessie suggested, but for your full agents? i.e. update your full Agent profiles with a user tag that you could then search on? 

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