Using the standard Copenhagen theme in Help Center

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15 Comments

  • Kevin T.

    For this theme, is there a way to add icons above the category names using font awesome icons?

    0
  • Kevin T.

    Thanks Vladan!

    0
  • Marybeth Sklar

    Hello, how can I re-position the sidebar in articles from the left to the right? I've noticed that a lot of users, including Zendesk, have done this and would like to do the same. Wondering if the theme default should be a right-floated sidebar...

    0
  • Jessie - Community Manager

    Hey Marybeth!

    One of our Moderators, Vlad, helped someone with this earlier this week! The gist is that there's some code you need to add to the Article HTML, and to your CSS code. You can find all the details here: Move recently viewed and related article sections.

    If you have questions or get stuck, go ahead and post them in that thread so Vlad sees them and can help you out. :)

    0
  • Ken Hilburn

    We're using the Copenhagen theme with three categories: Knowledge Base, Community, Training. But we don't really want the "Community" category to be a category, but rather a link over to the community... Is there an easy way to accomplish this?

    0
  • Ken Hilburn

    Thanks Trapta! That worked.

    I tweaked it a bit to maintain the variable number of Categories by using this #is statement to conditionally assign the path

    {{page_path 'community'}}

    only if the name of the Category is "Community":

     {{#each categories}}
    {{#if ../has_multiple_categories}}
    <li class="blocks-item">
    {{#is name 'Community'}}
    <a href='{{page_path 'community'}}'class="blocks-item-link">
    <h4 class="blocks-item-title">{{name}}</h4>
    <p class="blocks-item-description">{{excerpt description}}</p>
    </a>
    {{else}}
    <a href='{{url}}' class="blocks-item-link">
    <h4 class="blocks-item-title">{{name}}</h4>
    <p class="blocks-item-description">{{excerpt description}}</p>
    </a>
    {{/is}}
    </li>
    {{else}}

    Bingo!

    1
  • Trapta

    @Ken Hilburn Awesome!

    Thanks for coming back and sharing your solution here :)

    0
  • Rebekka Dyrvig

    Hi!

    I would like to know how to add some lines of text either above or underneath the picture on the home page. Can you help me do that?

    / Rebekka

    0
  • Juliano

    Hi, just to ask why are you using classes like _2UZikLj55YjtFj2S0KjGhp _1J9YZAQf0_JzDYX8OEJ5Xw when open modals, im afraid to style this classes and when you do a new release this goes away. Should i style this anyway? ( i dont know what you guys are using, its angular? react? )
    In this modal attached i find this weird classes, and i notice that is rendering strange even here in zendesk help, look at the image, there are two close button ( X ).

     

    0
  • Elizabeth B

    Is it possible to have 2 different home pages based on user credentials?

    Goal: Home Page "A" for signed in users; Home Page "B" for anonymous/unsigned in users. All other pages (category/section/article) will have the same theme/look and feel.

    Use case is an internal and external KB. We'd like to avoid going for multiple brands if possible, since only the home page needs to be different.

    Thanks in advance for any insight!

    0
  • Nicole - Community Manager

    Hi Elizabeth -

    There's not a native function around different home pages, though I do know that there are ways to use javascript to customize your site in a way that displays one set of content to some users and another set to other users. That would involve custom code, so I'd suggest asking the rest of the community for help with that in the Guide Customizations topic in the community if it's something you want to pursue.

    As far as internal vs. external KB, you can designate specific sections of articles to be visible to specific user segments. This is how we run our internal KB at Zendesk. So the home page is the same for everyone, but employees can see a different set of content than users, and logged-in users see different content than anonymous ones.

    0
  • Trapta

    Hi @Elizabeth,

    You can also use Zendesk {{signed_in}} helper component to show different UI for the homepage to signed in users and anonymous users.

    Let me know if this is what you were looking for.

    Team Diziana

    1
  • Elizabeth B

    @Trapta, thanks for this! I'll pass it along to our ZD Admin as I'm a bit out of my league on this. Thank you!

    0

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