How does the Chat mobile app work?

Question

How does the Chat mobile app work? What features from the desktop web application are available on it?

Answer

One thing our developers have worked hard to do with the latest mobile Chat app is to ensure consistent functionality across both the Android and iOS platforms. This way agents can have an almost identical experience using the app regardless of the mobile device they're using. Below is a list of features available on both apps:

• Be more productive with our shortcuts feature.
• Don't worry about missing a message while chatting with our unique in-app notifications.
• Multi-tasking support. Get alerted of new messages when the app is backgrounded.
• Get alerted with the same great sounds from our online dashboard.
• Chats will remain updated even when you switch between our online dashboard and the app.
• Provide live customer help when they have a query, never lose them to competitors.
• Initiate agent-to-agent chats from the app when you need to ask your team a question or transfer a chat to them.
• Push/Event Notifications that allow you to remain online and receive chats even when the app is terminated.
• See who's online on your site in real-time, start engaging leads on your website.
• Email Chat Transcripts and review them right in your inbox.
• View past chats that took place with returning visitors.
• View URL paths of your visitors, determine what they're viewing and how they got there.

To download the app for your mobile device, click one of the links below:

• iOS app (iTunes)
• Android app (Google Play)

For more information, see the article: Providing mobile chat support.