Why am I receiving emails that say Zendesk sign-in detected from a new device?
This email is sent when Zendesk detects a change in IP address for a specific user. As IP addresses are not static, this message can be triggered even if the user does not change physical locations.
To disable this email notification:
- Click the Admin icon () in the sidebar, then select Manage > People.
- Find the desired user and select Edit.
- In the user profile, click Security Settings > Email notifications > Toggle off.
For more information, see the article: Checking devices and applications that accessed your account.
The time zone used on this email notification is the time zone of your account. For more information, see the article: Configuring Zendesk Support for your locale and language.