Question
Is it possible to change the outbound caller ID number or information that end users see when agents make outbound calls using Talk or Text?
Answer
Yes, when agents place outbound calls, the Talk number selected in the call console appears as the caller ID. If you want an outside number to appear for the caller ID instead, add the number as an external number.
This only allows you to place outbound calls using the external number. You cannot route incoming calls to it. For more information, see the article: Adding an external number for outbound calls.
To only show the caller ID from one phone number, see the article: Standardizing your outbound caller ID.
2 Comments
We're interested in using Zendesk Talk as an option for our agents to call outbound-only when required. As we're not able to accept inbound calls at the moment, is it possible to dial out showing a withheld/private number?
Hello Oscar Maynard
Unfortunately it is not possible to have the outbound number be withheld or private. As mentioned above you can change the number and use other numbers by adding them as external numbers, but there isn't a way to hide the number entirely.
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