Does Zendesk support CNAM?

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  • Anton Verhelst


    is this also available for non-US numbers?

  • Joey Barrett
    Zendesk Product Manager

    Hello Anton!

    A previous comment stated that this functionality was available to numbers outside the United States. This is not correct, and I have made an amendment to this article to ensure that its very clear that for now CNAM functionality is only available for United States phone numbers. 

    Hope this helps, sorry for any confusion caused! 


  • WeRoad

    Please include the feature also for EU Area phone numbers! 

    Our case: We have numbers from the UK, ES, and IT and we would like to implement the Business Name when calling our customers so that to prevent non-answered calls. 

    Unrecognize numbers are not trusted by the people we call and the CNAM function would be great!


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